Clients showing offline in a replicated environment
Good afternoon all,
We have several regional SEPM (12.1 on Windows 2003 32bit) which are replicated (one way) to a central SEPM. The regional SEPM will accurately display the client and product status, however, the central SEPM shows the clients as offline with no client information. I've made a few changes (as seen below) and hav left the system for 12 hours to see if these change would positively impact the environment, but unfortunately I've seen no change.
The regional sites are currently set to replicate once a day, so I would not expected to see a realtime status of the client on the central SEPM, however, I would expect to see an accurate representation of the regional SEPM after I've performed a manual replication.
I've taken the following steps to troubleshoot the issue:
1. Changed heartbeat to pull with an interval of 60 minutes.
2. Confirmed that replications from the regional to central SEPM is working properly by manually initiating a replication
3. Confirmed that regional client settings are being replicated to a central console by setting a client as a unmanaged detector on a regional SEPM and then replicating and confirming that this setting is reflected on the central SEPM.
4. Confirmed that policy changes are replicated down to regional from the central by making policy changes on the central and confirming these are in place on the regional after a replication is forced.
Your assistance would be greatly appreciated.