Endpoint Protection

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  • 1.  Clients from Win7Pro-64bit cannot connect to SEMP server

    Posted Oct 12, 2011 12:32 PM

    Hello,
    I got some laptops with Win764bit and i deployed the clients.
    The managed client was installed on the workstation, but there is no connection to SEMP:
    -missing green icon
    -in Troubleshooting\Management\ "everything" looks fine except Server:Offline
    -I cannot see as ussualy the pc's in SEMP console after install
    The SEMP works just fine for any other workstations\clients I have (WinXp32bit and couple of Win7Pro-64bit).
    Only on these new laptops with Win7 64 the client don't see the server.
    There is no firewall issue.
    I suspect that is something with the last upgrade on server when I moved from 11.0.5002.333 to 11.0.7000.975 (the existing clients on Win7-64bit where updated...not with fresh install as I'm trying to do now).

    Please I need some hints.

    thanks



  • 2.  RE: Clients from Win7Pro-64bit cannot connect to SEMP server

    Broadcom Employee
    Posted Oct 14, 2011 08:36 AM

    Hi,

    You can try to replace sylink file manually. 

    If didn't help, sylink monitor logs can help to dignosis issue. 



  • 3.  RE: Clients from Win7Pro-64bit cannot connect to SEMP server

    Broadcom Employee
    Posted Oct 14, 2011 09:11 AM

    check this link to troubleshoot client server communication

    http://www.symantec.com/docs/TECH95789