Patrick

I suspect that your pre/post scripts do not work as expected.
In EV8, when using archive bit, it does only check the files when the following happens:

- Restart of the Storage Service
- "Clearing" of Backup mode

So, could you try the following:

- Set your Vault Store into Backup mode
- Remove the Vault Store Backup mode

Then, EV should check the files if the archive bit was reset, and then removes the clock icons.

Cheers
Michel

If you are using EV8 you should also make sure that any SIS parts are also secured, as the primary .DVS file will not be marked as fully secured until all the SISparts associated are backed up too.

Thanks

Mark

How do you do this - does a backup of the active vault parition not no this ?

ok, thats odd. can you have a look at the filesystem, was the archivebit really reset?

can yku have a loot atthe vault store database, table "watchfile"
are there elements which need backup?

can you alsohave a look at the message queues? are they having many messages in it? (not sure which queue it is)

Ah there are item in the A5 queue - would that effect it ?

Just looked at the SQL server there are two databases in there,

One called EVdir_orig and
One called ECDirtemp

Is this correct or should I log a support call,

We are on EV8 SP2

Hi Patrick,

You should, at least, have the EnterpriseVaultDirectory database available to you.  If this is not visible, then this would be your problem.  This will require a restore of that DB and associated Vault Store DB's.  Once restored you would have to run the EVSVR utility to replace missing items...

BZ

A2 – Manual archive requests and error handling/retry from A3 queue.

A3 – Run Now.  Requests made from the administration console – one entry for each mailbox to be archived.

A4 – Error handling/retry from A5 queue.

A5 – Scheduled archive – one entry for each mailbox to be archived.

A6 – Mailbox synchronization request.

The queues used by Journal Archiving are:

Storage Archive – Store item in an archive.

J1 – Delete message (after successful archive) or change pending item back (on error).

J2 – Items to process.

J3 – Mailbox to process.

J4 – Synchronize mailboxes

Thanks BravoZulu thats excellent - from your handle do I take it you are naval personeel or ex naval ?

http://www.symantec.com/connect/articles/troubleshooting-microsoft-message-queuing-enterprise-vault

Ex Royal Marine and Navy Seal Sir.......(in my dreams and on COD anyway.... ;)
 

How's a Bootie become an expert in Enterprise Vault :-)

Not sure what's going on here but I just restartred all the services on the EVServer and bang all the clocks are now the proper icons for the vault.

Patrick, after I revealed my identity, I sent a crack team of SAS commandos, undercover, to fix your EV server......

Please mark as a solution if this fixed your issue?  ;)

BZ

hahaha, nice one Patrick ;)

Ok, so the "solution" to this was the SAS team? I understand it's a funny but it's not what the "mark as solution" is really for...

You never mentioned which version of EV you are running and this is fundamental with regard to how backup works.

In EV2007 we would put the services into readonly mode, or turn them off - whichever option you would effectively restart the Storage Service at some point. By doing this we then invoke StorageFileWatch process which is responsible for traversing the WatchFile table and then checking the storage files have been backed up......

In EV8 we don't need to do this as we now have BackupMode.

the fact that you said restarting the services got it working may be the key in an EV2007 environment, but what backup schedule did you have in place? what storage system are the EV files being held on etc??? It's not just a case of "I have pending items" - the more info you give in a question the better....