Cloud most of the time offline?
we started this week to roll out SBS 2013 for two clients.
We noticed that the cloud connection is down for most of the time.
It just shows the question mark in the console and on the clients too.
A support request from inside the web management console has been put to priority important,
but it is still not answered after 48 hours....
1. Is your cloud cloudy, or what can we expect for SLA?
2. How much time does Symantec need to answer support requests
3. Are the down informations published somewhere, so we can see if we have a local problem or if it is on symantec side ?