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Cloud most of the time offline?

Created: 14 Feb 2013 • Updated: 06 Mar 2013 | 3 comments
This issue has been solved. See solution.


we started this week to roll out SBS 2013 for two clients.

We noticed that the cloud connection is down for most of the time.

It just shows the question mark in the console and on the clients too.

A support request from inside the web management console has been put to priority important,

but it is still not answered after 48 hours....


1. Is your cloud cloudy, or what can we expect for SLA?

2. How much time does Symantec need to answer support requests

3. Are the down informations published somewhere, so we can see if we have a local problem or if it is on symantec side ?


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ᗺrian's picture

This much down time seems unbelievable. I would put in critical ticket and get this bumped up.

Do you have an SE yo can go thru. Or you can call support back and request to speak to a duty manager who can escalate this.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

André Schild's picture


it's a bad experience, also because there is no information back from symantec

Service Support_2013-02-14_15-59-13.gif
André Schild's picture


now we have at least a message from symantec confirming that there is a problem...