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Cluster Policy Date, ending with status 1. The requested operation was partially successful (1).

Created: 22 Oct 2012 • Updated: 22 Oct 2012 | 4 comments

Hello everyone,

Have you seen this issue before?
I need urgent help becauseI'm facing this issue while i try to back up a VCS cluster, the policy "Cluster Data" returns a error code 1, see the detailed status below:

 

20/10/2012 04:31:52 - Info bpbrm(pid=5460) D5YLSRR1 is the host to backup data from     
20/10/2012 04:31:52 - Info bpbrm(pid=5460) reading file list from client        
20/10/2012 04:31:52 - Info nbjm(pid=3688) starting backup job (jobid=6523) for client D5YLSRR1, policy ClusterData, schedule Full  
20/10/2012 04:31:52 - Info nbjm(pid=3688) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=6523, request id:{96E060E9-2AC2-4ED7-9A11-4EB7DBFF4435})  
20/10/2012 04:31:52 - requesting resource hfisrv-bkp
20/10/2012 04:31:52 - requesting resource d5ylsrr1.hgi-adm.gov.NBU_CLIENT.MAXJOBS.D5YLSRR1
20/10/2012 04:31:52 - requesting resource d5ylsrr1.hgi-adm.gov.NBU_POLICY.MAXJOBS.ClusterData
20/10/2012 04:31:52 - granted resource d5ylsrr1.hgi-adm.gov.NBU_CLIENT.MAXJOBS.D5YLSRR1
20/10/2012 04:31:52 - granted resource d5ylsrr1.hgi-adm.gov.NBU_POLICY.MAXJOBS.ClusterData
20/10/2012 04:31:52 - granted resource 0005L4
20/10/2012 04:31:52 - granted resource Drive003
20/10/2012 04:31:52 - granted resource hfisrv-bkp
20/10/2012 04:31:52 - estimated 0 Kbytes needed
20/10/2012 04:31:52 - Info nbjm(pid=3688) started backup job for client D5YLSRR1, policy ClusterData, schedule Full on storage unit hfisrv-bkp
20/10/2012 04:31:52 - started process bpbrm (5460)
20/10/2012 04:31:52 - connecting
20/10/2012 04:31:53 - Info bpbrm(pid=5460) starting bpbkar32 on client         
20/10/2012 04:31:53 - connected; connect time: 00:00:01
20/10/2012 04:31:57 - Info bpbkar32(pid=912) Backup started           
20/10/2012 04:31:57 - Info bptm(pid=5116) start            
20/10/2012 04:31:57 - Info bptm(pid=5116) using 65536 data buffer size        
20/10/2012 04:31:57 - Info bptm(pid=5116) setting receive network buffer to 263168 bytes      
20/10/2012 04:31:57 - Info bptm(pid=5116) using 30 data buffers         
20/10/2012 04:31:57 - Info bptm(pid=5116) start backup           
20/10/2012 04:31:57 - Info bptm(pid=5116) Waiting for mount of media id 0005L4 (copy 1) on server hfisrv-bkp.
20/10/2012 04:31:57 - mounting 0005L4
20/10/2012 04:32:48 - Info bptm(pid=5116) media id 0005L4 mounted on drive index 3, drivepath {6,0,16,0}, drivename Drive003, copy 1
20/10/2012 04:32:48 - mounted; mount time: 00:00:51
20/10/2012 04:32:48 - positioning 0005L4 to file 65
20/10/2012 04:33:33 - positioned 0005L4; position time: 00:00:45
20/10/2012 04:33:33 - begin writing
20/10/2012 04:42:15 - Warning bpbrm(pid=5460) from client D5YLSRR1: WRN - can't open file: C:\System Volume Information\Syscache.hve (WIN32 32: Unknown error)
20/10/2012 04:42:15 - Warning bpbrm(pid=5460) from client D5YLSRR1: WRN - can't open file: C:\System Volume Information\Syscache.hve.LOG1 (WIN32 32: Unknown error)
20/10/2012 04:42:15 - Warning bpbrm(pid=5460) from client D5YLSRR1: WRN - can't open file: C:\System Volume Information\Syscache.hve.LOG2 (WIN32 32: Unknown error)
20/10/2012 04:42:16 - Warning bpbrm(pid=5460) from client D5YLSRR1: WRN - can't open file: C:\Users\Administrator.HGI-ADM\AppData\Local\Microsoft\Windows\UsrClass.dat.LOG1 (WIN32 32: Unknown error)
20/10/2012 04:42:16 - Warning bpbrm(pid=5460) from client D5YLSRR1: WRN - can't open file: C:\Users\Administrator.HGI-ADM\AppData\Local\Microsoft\Windows\UsrClass.dat.LOG2 (WIN32 32: Unknown error)
20/10/2012 04:42:20 - Warning bpbrm(pid=5460) from client D5YLSRR1: WRN - can't open file: C:\Users\Administrator.HGI-ADM\ntuser.dat.LOG1 (WIN32 32: Unknown error)
20/10/2012 04:42:20 - Warning bpbrm(pid=5460) from client D5YLSRR1: WRN - can't open file: C:\Users\Administrator.HGI-ADM\ntuser.dat.LOG2 (WIN32 32: Unknown error)
20/10/2012 04:43:31 - Warning bpbrm(pid=5460) from client D5YLSRR1: WRN - can't open file: C:\Windows\ServiceProfiles\LocalService\AppData\Local\lastalive0.dat (WIN32 32: Unknown error)
20/10/2012 04:43:31 - Warning bpbrm(pid=5460) from client D5YLSRR1: WRN - can't open file: C:\Windows\ServiceProfiles\LocalService\AppData\Local\lastalive1.dat (WIN32 32: Unknown error)
20/10/2012 04:43:36 - Warning bpbrm(pid=5460) from client D5YLSRR1: WRN - can't open file: C:\Windows\ServiceProfiles\LocalService\NTUSER.DAT.LOG1 (WIN32 32: Unknown error)
20/10/2012 04:43:36 - Info bpbrm(pid=5460) from client D5YLSRR1: TRV - last message being suppressed after 10 occurrences
20/10/2012 04:45:25 - Error bpbrm(pid=5460) from client D5YLSRR1: ERR - failure reading file: D:\Program Files\Veritas\NetBackup\logs\nbemm\51216-111-3109920203-121020-0000000000.log (WIN32 13: Unknown error)
20/10/2012 05:06:48 - Info bpbkar32(pid=912) bpbkar waited 27237 times for empty buffer, delayed 29002 times.   
20/10/2012 05:06:48 - Info bptm(pid=5116) waited for full buffer 18755 times, delayed 72195 times    
20/10/2012 05:06:52 - Info bptm(pid=5116) EXITING with status 0 <----------        
20/10/2012 05:06:52 - Info bpbrm(pid=5460) validating image for client D5YLSRR1        
20/10/2012 05:06:53 - end writing; write time: 00:33:20
the requested operation was partially successful(1)

The job was successfully completed, but some files may have been
busy or unaccessible. See the problems report or the client's logs for more details.
20/10/2012 05:06:58 - Info bpbkar32(pid=912) done. status: 1: the requested operation was partially successful  

Comments 4 CommentsJump to latest comment

Mark_Solutions's picture

I assume from those logs that the cluster in question is the NetBackup Master Server?

You haven't said which version of NBU or what the O/S is but for those sort of skipped files just make sure (via the Client Attributes section of the Master Servers host properties) that this client is set to use VSS and not VSP and also check to see if the NetBAckup Client service is set to use a specific account (if it is then it will need full admin rights to the server to properly access its system state)

The emm log files error you may want to exclude but VSS would generally be able to back up most things.

Also check it for any application and system event logs entries at the time of the backup to see if it is having issues, perhaps with the VSS writers.

Finally, you may want to consider the validity if backing up the Master Server in its entirity

If it crashed you would need to rebuild it and re-install NetBackup in order to be able to restore it so in truth there are just a handful of registry and configuration files that are of any real use for a Master as everything else is stored in the catalog backup

Hope this helps

Authorised Symantec Consultant

Don't forget to "Mark as Solution" if someones advice has solved your issue - and please bring back the Thumbs Up!!.

Hunter351's picture

Sorry Mark,

Netbackup Enterprise version 7.1, two  midia servers running Windows Server 2008 Standard R2.

 

Marianne's picture

No need to backup ALL_LOCAL_DRIVES on clustered master nodes.

Backup selected folders (other than NBU) that you feel will be necessary to backup and will be needed to be restored in case you lose the server, and ensure that you have regular Hot Catalog backups.
Disaster Recovery of a Master server is covered in NBU Troubleshooting Guide.
(As Mark said: re-install OS, setup cluster as before, install NBU as clustered Master, recover catalog.)

If you need to backup clustered clients (not NBU server), best to create 2 separate policies: 

1) Backup Selection:
  Local filesystems, (not ALL_LOCAL_DRIVES) e.g.
  C:\
  Shadow Copy Components:\
 Client names:
 D5YLSRR1
 D3YLSRR1

2) Backup Selection:
  Shared Data
  (Depending on what kind of data this will either be a filesystem backup for a File Server or Agent backup if database such as SQL)
 Client name:
 <Virtual-hostname>

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links