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CM Ticket Overview - New Contact button not working

Created: 07 Aug 2013 • Updated: 25 Aug 2013 | 1 comment
This issue has been solved. See solution.

When we attempt to add a new Process Contact in the CM ticket overview screen, the contact will not be added unless the 'Primary' tick box is selected.

This only appear to happen with the Change tickets. The incident tickets appear to be working when adding new process contacts.

Seems to be a bug (or working as designed?) Anyone else able to replicate this?

SD 7.5.1

Operating Systems:

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TGiles's picture

The Process Contacts web part for the SD Change process view page is currently configured to only show the contact marked as Primary. So all the other contacts are being added, but not displayed.

Here are steps to change the behavior.

  1. Go to Admin->Portal->Manage Pages
  2. Expand Process View Pages and click on SD Change View
  3. Click the Go To Page button.
  4. Once the page loads click Site Actions->Modify Page
  5. Now click Site Actions->Edit Page
  6. Click on the Edit button for Process Contacts
  7. Under the Behavior sectoin change the Contacts Filter option to read All.
  8. Click OK to save the modification
SOLUTION