Endpoint Protection

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  • 1.  CMC SmcGui has stopped working

    Posted Nov 18, 2010 10:43 AM
      |   view attached

    Thanks in advance for looking - here are the parameters:

    1. Running Windows 7 Professional 64 bit.
    2. Client Computer may have had a trial version of BESR running previously. Since then it has been uninstalled from the ctrl panel.
    3. Original installation pushed from the SEPM console. Install looked good from that side.
    4. Received error messages after push installation as follows:
    6. Ran Cleanwipe after manual removal ( including being local admin / disabling UAC / files run locally / running regedit through psexec / etc…. )
    7. Upon fresh reinstall SEP11 ( from local files as ‘unmanaged’) seems to be working but then rolls back at ‘installing services’
    8. SEP_INST log file seems to indicate a couple of errors:
    9. Failed to load ccInst64.dll. symRes=0x80010300
    10. Installation success or error status: 1603
    11. I have uploaded the SEP_INST log ass attachement (+10 mb).

    Thanks Again for all your help

    Attachment(s)

    txt
    SEP_INST.LOG_.txt   10.15 MB 1 version


  • 2.  RE: CMC SmcGui has stopped working

    Posted Nov 18, 2010 10:46 AM

    Just reviewed the post and noticed that when clicked and opened 'inline' the txt file doesn't format well. - sorry - I can email it if someone wants a better look.



  • 3.  RE: CMC SmcGui has stopped working

    Posted Nov 18, 2010 11:05 AM

    Check the follwing articles

    Title: 'Symantec Endpoint Protection installation rolls back while upgrading'
    Web URL: http://www.symantec.com/docs/TECH97297

    Title: 'Windows 7 / 2008 R2 - SEP Client installation rolls back.'
    Web URL: http://www.symantec.com/docs/TECH97223

    Title: 'Symantec Endpoint Protection Client installation fails on LUCHECK 206'
    Web URL: http://www.symantec.com/docs/TECH122691



  • 4.  RE: CMC SmcGui has stopped working

    Posted Nov 19, 2010 01:30 AM

    Follow the simple steps it may resolve

    1. Disable "User account control" from Control Panel->User accounts
    2. Reboot machine.
    3. Right click on SEP client setup, and select "Run As Administrator".



  • 5.  RE: CMC SmcGui has stopped working

    Posted Nov 19, 2010 02:06 AM

    Can you try to install SEP by using another copy of SEP.

    Also

    Delete following folders if present
    C:\Program Files\Symantec
    C:\Program Data\Symantec
    C:\Program Files\Symantec AntiVirus
    C:\Program Files\Common Files\Symantec Shared
    C:\Documents and Settings\All Users\Application Data\Symantec
    C:\Users\All Users\Microsoft\Windows\Start Menu\Programs\Symantec Endpoint Protection
     
    Also delete following reg keys if present
    HKLM\Software\symantec
    HKCU\Software\symantec
    Install SEP and try..



  • 6.  RE: CMC SmcGui has stopped working

    Posted Nov 20, 2010 11:43 AM

    Thanks, but this is the procedure I already follow (ed)



  • 7.  RE: CMC SmcGui has stopped working

    Posted Nov 23, 2010 10:36 AM
     
    Congrats to the good advice of
     
     
     
    AravindKM's picture
    AravindKM 
     
     
    Sometimes simple is best - perhaps I was overthinking the problem, but I did those steps ( and ran the cleanwipe utility in there as well for good measure ) and Viola ! Porblem solved.
     
    I haven't tried to reinstall the BESR component yet, but I may try that soon and will definitly report back here.
     
    Thanks to all.
     
    P.S. this procedure was used to remove the failed install of SEP11.0.6
    to reinstall I followed this proccess as I was UNABLE to push from the SEPM console or use the deployment wizard.
     
    1. Go to machine and login with UAC off.
    2. Ran Liveupdate setup (as Domain Admin) from the x64 folder first.
    3. After LU setup then ran x64 setup of SEP11 - installed as 'unmanaged'
    4. After reboot - from the client - I ran the HELP / TROUBLESHOOT / IMPORT to make the new Client be a part of the SEPM group I want to manage.
    5. All Clients are now part of the correct group.