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CMS 7.1 - Download Failed - (Package Trueview 2012)

Created: 05 Mar 2012 • Updated: 05 Mar 2012 | 7 comments

I'm having a problem with download errors with this Trueview 2012 software.

From what i've read here: https://www-secure.symantec.com/connect/forums/lar...

The package may have to many sub directories, i've followed the instructions there and even tried put placing the package on just c:\ but still fails on downloading at 57%

The package has 10 sub folders at the longest, does anyone know the maximum altiris can handle?

Thanks,

Darren

Comments 7 CommentsJump to latest comment

mclemson's picture

What's the size of the snapshot.xml file for this package?
http://www.symantec.com/docs/TECH47474

Per the above KB, size cannot exceed 4MB.

Mike Clemson, Senior Systems Engineer, ASC
Intuitive Technology Group -- Symantec Platinum Partner
intuitivetech.com

andykn101's picture

based on the number of characters in the path, not the folder depth. And I think it's the Windows limit of 256.

Does your package have any hidden files or folders or any .bin files in it? There's one or two file extensions IIS doesn't like unless you configure it specifically.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

Connect Etiquette: Please "Mark as Solution" posts that fix your problem.

Darren Price's picture

Looks like in iis error I can get it to download via smb now.

How do you find out what file iis is complaining and configure it to allow them.

andykn101's picture

The Remote Altiris Agent Diagnostics tool from the support site.

Or start by searching for .bin files:

http://www.symantec.com/docs/TECH4427

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

Connect Etiquette: Please "Mark as Solution" posts that fix your problem.

Darren Price's picture

The altiris logs don't tell me which file it failed to download.

I'm not that concerted about iis now smb is working.

Is there a way to specify only use smb for downloading this package?

At the moment it tries http, fails then waits 5 mins before succeeding via smb.

andykn101's picture

Here's how to do it in NS6 using NSConfigurator:

http://www.symantec.com/docs/HOWTO9827

NS7 may have the same setting.

IIS logs on the package server may tell you which file is being blocked.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

Connect Etiquette: Please "Mark as Solution" posts that fix your problem.

andykn101's picture

 

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

Connect Etiquette: Please "Mark as Solution" posts that fix your problem.