Client Management Suite

Hello everyone

I'm running one of these CMS reports, called Software Underutilized. However, there are some fields I don't get what they exactly mean.

See pic below:

I understand the fields 'Application' and 'Total Installed', However, I don't get the meaning of 'Total Used' and 'Usage'. Numbers don't quite match in those fields

Thanks,

"Total Used" - means how much times this application was started/opened on client computer.

"Usage %" - means same but seems like how much time this application was running on client computer in %

According to your screenshot, it looks like "Usage %" column return false values.

Hello Igor,

Thanks for your reply. I think you're correct, as I have to have a look at the sql query of this report. However, I wonder why Usage % is returning false values?

Any idea? A bug? Missing some configuration?

This is a same question for me as well, since 2300% isn't real life value or I don't know something :)

Thanks anyway! :)

I also have not checked the SQL but it looks to me like the Usage column is a simple calculation of (Total Used) / (Total Installed) * 100 to get a percentage.

That calculation would assume that your Total Installed would be higher than Total Used.  In your case its not.  I'd expect that sort of situation if you'd just set up these software products and software inventory had not run recently (or at all!).  Application metering reports usage details in on a daily basis (by default) so its feasible that you'd see usage information exceeding inventory information if inventory has not run.

The content in the Days Metered column suggests you only set application metering very recently for many of these apps.  Is that correct?

Is the Inventory Agent installed on all of your end-points?  Is an Inventory policy set to run regularly?