Video Screencast Help
Search Video Help Close Back
to help
New in the Rewards Catalog: Vouchers for "Symantec Technical Specialist" and "Symantec Certified Specialist" exams.

CMS7 - Unable to connect with Local Administrator rights

Updated: 21 May 2010 | 4 comments
jessek's picture
0 0 Votes
Login to vote

I am unable to logon to a device with the pcAnywhere Solution plug-in installed when using the default authentication, which is [Local Machine]\Administrators, with the Enable Local Administrators Group option checked.  This worked for me in the beta, but it isn't now.  Every attempt to connect returns to the logon dialog and the message "Invalid Login. Please try again."  If I change the authentication type from NT to Active Directory and use a group that I'm a member of it works perfectly fine.  However, I really need the Administrators group on the local machine to work.

The pcAnywhere policy from NS is getting applied, the caller file exists on the remote PC, but authentication fails every time.  It is worth pointing about that this problem only exists for GROUPS that are members of the local Administrators group.  If I add my specific user account to the Administrators group on the remote PC I can login, but it's not acknowledging the groups that are in the Adminstrators group, like Domain Admins.

Any thoughts?  I've seen this same problem with the full pcAnywhere 12.5 product and never figured it out.  I thought this problem was gone in CMS7, but apparently it's not.

Comments

jjesse's picture
15
Mar
2009
0 Votes 0
Login to vote

Confused by subject title

A bit confused by both the subject and the information... Are you having problems authenticating to the NS console or just w/ PC Anywhere?  Sorry a bit confused.

 

Jonathan Jesse Practice Principal ITS Partners

jessek's picture
15
Mar
2009
0 Votes 0
Login to vote

I was afraid that might be confusing.

The problem is authenticating with pcAnywhere Solution, which was why I mentioned CMS7 in the title.  Probably not the best title.  After the pcAnywhere plug-in has been deployed, and policy for the solution has been set, authentication fails every single time if I'm using the default [Local Machine]\Administrators permission.  It works if you have user accounts in the local Administrators group on remote PCs, but not if you are using groups in the local Administrators group.  Groups security works fine if you're using anything but [Local Machine], such as domain groups.

Jesse Kozikowski
Aspirus, Inc.

jessek's picture
17
Mar
2009
0 Votes 0
Login to vote

Support Incident Opened

I called this in to Symantec support yesterday and they confirmed today that this is an issue.  They'll be following up with me when they have an ETA for a fix or other information.

Jesse Kozikowski
Aspirus, Inc.

Shaw Consulting's picture
13
May
2009
0 Votes 0
Login to vote

Any update on your issue?

Inquiring minds want to know ....