Endpoint Protection

Hi,

when i given the command update content in the default group the command is rejecting.in command status it is showing rejected why?

can you post the screen shot of the error message?

Please find the screenshot

it's not visible. can you post again?

please find the screenshot

is the client online?

any detail message?

what is the OS?

Ya pete..client is online..OS is windows XP professional..no detail message..just rejected.

is it happening all the time?

can you pass on debug log and sylink log once this command is initiated from SEPM?

where to locate those logs? so that i will send you..

check this article

http://www.symantec.com/business/support/index?page=content&id=TECH104758

I know that clients reject a job if they already have a job in their execution queue that is the same as the one currently being sent.

This could be a full system scan for example. I've also seen this happen when I issue a command to update to the latest defs, but by the time the job executes, the client already has the newer defs than were available at the time of sending the command..

Agree with Ian.. it may also take plcae due to duplicate commands being issues at the same time.

Oh that means if two times commadn issued for same machine it will reject?

Could be possible if many duplicate commands are issued.

can it ve verified by running the same command twice on the system it still shows rejected?