Client Management Suite

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  • 1.  communication of client server

    Posted Aug 07, 2014 04:45 AM

    In symantec endpoint protection it shown as green dot a sign of online client, what is the way we can check for altiris client?



  • 2.  RE: communication of client server

    Posted Aug 07, 2014 04:48 AM

    Check this article

    How to troubleshoot Altiris Agent connection and communication problems

    Article:HOWTO5954  |  Created: 2006-12-06  |  Updated: 2010-06-09  |  Article URL http://www.symantec.com/docs/HOWTO5954 


  • 3.  RE: communication of client server
    Best Answer

    Posted Aug 07, 2014 04:51 AM

    Check this thread

    https://www-secure.symantec.com/connect/forums/client-server-communicatio

    Andy comment

    Open an Agent, click Settings then Update Configuration.

    if the Last Configuration Date changes then Communication is working.

     

    Hope it help you



  • 4.  RE: communication of client server

    Broadcom Employee
    Posted Aug 07, 2014 05:25 AM

    And about same question again some same information

     

    Also, if you've observed that Agent doesn't communicate with NS Server, then first you can ensure that client PC is online and accessible from NS Server, using mouse right click menu to ping it from Console

    Ping_PC.jpg

    After that you can open Resource Manager of client PC to determine whether there were crashes of Agent, etc.

    ResourceManager_Event.jpg



  • 5.  RE: communication of client server

    Broadcom Employee
    Posted Aug 07, 2014 07:04 AM

    Also you can check client SMA state, using Real Time System Management solution

    https://www-secure.symantec.com/connect/articles/how-quickly-check-client-sma-logs-and-manage-client-within-smp-console