Endpoint Protection

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  • 1.  communication error

    Posted Mar 01, 2014 12:36 AM

    some of the clients not communicate with server, i have check the green dot is not appearon client.

    How to make the client online with server to get the defintion and policies?

    Pleae don't force for uninstall the clients.



  • 2.  RE: communication error
    Best Answer

    Posted Mar 01, 2014 12:38 AM

    Replace the sylink file of that client with SEPM sylink.

    How to deploy/update communication settings from your SEPM to your SEP clients machines with SEP 12.1 RU2

     

    Article:TECH199124  |  Created: 2012-10-30  |  Updated: 2013-02-15  |  Article URL http://www.symantec.com/docs/TECH199124

     



  • 3.  RE: communication error

    Posted Mar 01, 2014 12:45 AM

    Symantec Endpoint Protection: Troubleshooting Client/Server Connectivity

     

    Article:TECH105894  |  Created: 2008-01-12  |  Updated: 2013-02-08  |  Article URL http://www.symantec.com/docs/TECH105894

    Edit

    Enable sylink debugging on the client

    How to enable Sylink debugging for the Symantec Endpoint Protection 11.x and 12.1 client in the Windows Registry

     

    Article:TECH104758  |  Created: 2008-01-18  |  Updated: 2013-02-26  |  Article URL http://www.symantec.com/docs/TECH104758

     



  • 4.  RE: communication error

    Posted Mar 01, 2014 05:11 AM

    have you checked windows firewall? it needs to be off or port 8014 should be allowed...

     



  • 5.  RE: communication error

    Posted Mar 01, 2014 05:25 AM

    No need to uninstall. Telnet the port 8014

    command

    telnet server ip address 8014

    if successfully connected replace the sylink file

    https://www.symantec.com/business/support/index?page=content&pmv=print&impressions=&viewlocale=&id=TECH157585

     



  • 6.  RE: communication error

    Posted Mar 01, 2014 06:32 AM

    Hi

    Can you try replacing the Sylink

    Regards