Endpoint Protection Small Business Edition

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  • 1.  Communication Error

    Posted Feb 13, 2015 02:28 AM

    Dear all,

    I have 1 trouble, plz help me 

    The last times, Client connect to 2 SEPM example A & B

    so now, i change A to new server and power off B

    and some client can connect to A, some client cannot connect to A

    I already change sylink.xml, re-install SEP but not ok. ( the first times it ok but restart client, sylink auto change to old sylink )

    sylink alway connect to B and A (new server)

    Status: not connect

    I use SymHelp and error about communication ( cannot find B )

    I want to client only connect to A ( new server )

    Plz give me solution.

    Thanks so much.



  • 2.  RE: Communication Error

    Posted Feb 13, 2015 02:30 AM

    Try this

    How to create a client install setting to remove previous logs, policies and reset the client-server communication settings.

    Article:TECH93617  |  Created: 2009-01-24  |  Updated: 2010-01-05  |  Article URL http://www.symantec.com/docs/TECH93617


  • 3.  RE: Communication Error

    Posted Feb 13, 2015 02:42 AM

    EDIT, create only the server A. where you want to connect clients to

    Create a new management server list only with SERVER A,export the sylink, check to make sure that its shwoing only Server A. Push the sylink

    Creating and assigning a management server list for a Symantec Endpoint Protection Manager

    http://www.symantec.com/business/support/index?page=content&id=TECH103175



  • 4.  RE: Communication Error

    Posted Feb 13, 2015 06:31 AM

    You need to edit your management server list so that whichever SEPM you want clients to connect to is at Priority 1



  • 5.  RE: Communication Error

    Posted Feb 13, 2015 07:49 PM

    Dear James007,

    I try but not ok. Yesterday i try but this morning, auto change to old sylink



  • 6.  RE: Communication Error

    Posted Feb 13, 2015 07:52 PM

    How edit ? plz help



  • 7.  RE: Communication Error

    Posted Feb 13, 2015 07:57 PM


  • 8.  RE: Communication Error

    Posted Mar 02, 2015 07:27 PM

    I do it, and some PC can connect to SEPM and other PC cannot.

    I dont know why i reinstall SEP but not ok

    New SEP using old sylink.

    plz help