Communication Failure
Created: 03 Dec 2012 | 20 comments
Hi,
in mnay of our servers in symantec logs we found that cannot assign a client authentication token , there is general communication failure logs..what is that error log means..
during that log time our server networks got disconnected..is this anything to do with symantec?
please help
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HI,
Client Authentication Tokens, License Counts and Submitting content to the Symantec Cloud
http://www.symantec.com/business/support/index?page=content&id=TECH184530
Check this thread
https://www-secure.symantec.com/connect/forums/sep-121-problems-client-authentication-token-request
https://www-secure.symantec.com/connect/forums/error-logs-cannot-assign-client-authentication-token
Thanks In Advance.
Manish
Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.
its for reputation check and insight and submitting content update. if the license is invalid or overdeployed the failures are seen.the client machine should have internet connection.
Cheers!
Pete
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
Do you have screenshot of error?
Is the connection back? If so, it should be fine than.
SEP Knowledge Base
Endpoint SWAT
Please find the screenshots
Thanks & Regards,
Srikanth.S
"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)
Try the Communiaction trouleshooting
http://www.symantec.com/business/support/index?pag...
Regard's
Ajit Jha
Technical Consultant
ASC & STS
the link will not help, this will help if there is communication issue, however the screen capture reveals the client is able to connect to SEPM.
Cheers!
Pete
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
The licenses are valid from our management server and no over deployed...
but then why network is getting disconnected at that time.
Thanks & Regards,
Srikanth.S
"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)
What components are installed?
SEP Knowledge Base
Endpoint SWAT
Only antivirus this is server
Thanks & Regards,
Srikanth.S
"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)
does this machine has internet connection?
is there any proxy in between?
Cheers!
Pete
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
Internet connection is available only in one server not for all
Thanks & Regards,
Srikanth.S
"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)
the machine that has internet should not show the error unless proxy blocks the traffic. can you confirm ?
Cheers!
Pete
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
No Pete all servers are showing the same error
Thanks & Regards,
Srikanth.S
"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)
it says Network access control logs
seems like you have Network access configured.
Open up a case with Symantec support they will be able to assist you further.
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
Yes i had installed Network access control also...
Thanks & Regards,
Srikanth.S
"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)
I have the same problem as well after upgrading to SEP12 RU2. All gups fail to work with the same error mentioned. Any Help ?
Upgraded to SEP12 for all GUPs clients solved the problem
But Iam not having GUPs
Thanks & Regards,
Srikanth.S
"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)
Hi
What is the version of GUP systems ?
Regards
Hi
When the Symantec Endpoint Protection Manager (SEPM) counts the number of deployed licenses, it allocates a license to every client that is online, or that is not currently online, but exists as a client in the SEPM database.
The typical configuration of the SEPM is that the SEPM will "remember" what clients have attached to it for up to 60 days after they stop checking in before they are deleted and the license is scavenged and made available for redeployment.
When a newly deployed client first checks in, it will receive its license from the SEPM, and then connect to Symantec servers "in the cloud" to request its Client Authentication Token (CAT). Symantec Endpoint Protection 12.1 associates the CAT with the client ID value (the "Hardware ID") that individually identifies a specific client. If a client receives a new Hardware ID, it will be treated as a new client, and thus must receive a new CAT.
The Symantec cloud-based servers do not currently implement any level of license re-use or scavenging of licenses from decommissioned clients.
This means that although the SEPM may correctly report no "over-deployment" of the license, the cloud-based systems hosted by Symantec will still register an over-deployment, and will not provision the new client with a CAT.
FYR
http://www.symantec.com/docs/TECH184530
Regard's
Ajit Jha
Technical Consultant
ASC & STS
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