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Communication Failure

Created: 03 Dec 2012 | 20 comments

Hi,

in mnay of our servers in symantec logs we found that cannot assign a client authentication token , there is general communication failure logs..what is that error log means..

during that log time our server networks got disconnected..is this anything to do with symantec?

please help

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pete_4u2002's picture

its for reputation check and insight and submitting content update. if the license is invalid or overdeployed the failures are seen.the client machine should have internet connection.

.Brian's picture

Do you have screenshot of error?

Is the connection back? If so, it should be fine than.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Srikanth_Subra's picture

Please find the screenshots

Error1.jpg Error2.jpg

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

Ajit Jha's picture

Try the Communiaction trouleshooting

http://www.symantec.com/business/support/index?pag...

Regard's

Ajit Jha

Technical Consultant

ASC & STS

pete_4u2002's picture

the link will not help, this will help if there is communication issue, however the screen capture reveals the client is able to connect to SEPM.

Srikanth_Subra's picture

The licenses are valid from our management server and no over deployed...

but then why network is getting disconnected at that time.

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

.Brian's picture

What components are installed?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Srikanth_Subra's picture

Only antivirus this is server

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

pete_4u2002's picture

does this machine has internet connection?

is there any proxy in between?

Srikanth_Subra's picture

Internet connection is available only in one server not for all

 

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

pete_4u2002's picture

the machine that has internet should not show the error unless proxy blocks the traffic. can you confirm ?

Srikanth_Subra's picture

No Pete all servers are showing the same error

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

Rafeeq's picture

it says Network access control logs

seems like you have Network access configured.

Open up a case with Symantec support they will be able to assist you further.

Srikanth_Subra's picture

Yes i had installed Network access control also...

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

TPanalyst's picture

I have the same problem as well after upgrading to SEP12 RU2. All gups fail to work with the same error mentioned. Any Help ?

TPanalyst's picture

Upgraded to SEP12 for all GUPs clients solved the problem 

Srikanth_Subra's picture

But Iam not having GUPs

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

SameerU's picture

Hi

What is the version of GUP systems ?

Regards

 

Ajit Jha's picture

Hi

When the Symantec Endpoint Protection Manager (SEPM) counts the number of deployed licenses, it allocates a license to every client that is online, or that is not currently online, but exists as a client in the SEPM database.

The typical configuration of the SEPM is that the SEPM will "remember" what clients have attached to it for up to 60 days after they stop checking in before they are deleted and the license is scavenged and made available for redeployment.

When a newly deployed client first checks in, it will receive its license from the SEPM, and then connect to Symantec servers "in the cloud" to request its Client Authentication Token (CAT). Symantec Endpoint Protection 12.1 associates the CAT with the client ID value (the "Hardware ID") that individually identifies a specific client. If a client receives a new Hardware ID, it will be treated as a new client, and thus must receive a new CAT.

The Symantec cloud-based servers do not currently implement any level of license re-use or scavenging of licenses from decommissioned clients.

This means that although the SEPM may correctly report no "over-deployment" of the license, the cloud-based systems hosted by Symantec will still register an over-deployment, and will not provision the new client with a CAT.

FYR

http://www.symantec.com/docs/TECH184530

Regard's

Ajit Jha

Technical Consultant

ASC & STS