Endpoint Protection

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  • 1.  Communication Issue sms return= 401

    Posted Aug 16, 2011 12:45 AM

    Communication issue

    replcaed sylink

    changed the verify signatures 1 to 0 & 0 to 1

    ran the sylink monitor found sms return=401

    followed the below documents

    http://www.symantec.com/docs/TECH102730

    http://www.symantec.com/docs/TECH104479

     

    but no avail......

     

    Anyone please help...



  • 2.  RE: Communication Issue sms return= 401

    Posted Aug 16, 2011 10:32 AM

    Give this troubleshooting guide a look.

    Troubleshooting Client Communication -

    https://www-secure.symantec.com/connect/articles/troubleshooting-client-commuincation



  • 3.  RE: Communication Issue sms return= 401

    Posted Aug 16, 2011 12:56 PM

    check this document

    Clients stop communicating with the SEPM after replacing the sylink or after re-deploying the client install package. Sylink monitor logs show HTTP 401 errors and IIS logs show 401.1 errors.

    the problem is with the IUSR account; you use in IIS

    http://www.symantec.com/business/support/index?page=content&id=TECH104479