Sounds like somethimng may have gone wrong - you need to check those clients to ensure that their NetBackup daemons are running.

What output did you get when you ran the command?

when you run the /usr/openv/netbackup/bin/update_clients, did you see update successfull output?

if update got failed there is a possiblity of corrept netbackup in client, which need end up with re-installing the netbackup client.

What did you answer to 'update bp.conf' question?
Check failing clients' bp.conf files if all media servers are still there.

Ensure bpcd log folder exists on these clients.

After next failure, copy bpcd log on one of these clients to bpcd.txt and post as File attachment.

Hi Marianne,

is this the right path of the directory : /usr/openv/netbackup/logs/bpcd??

best regards.

Hi, 

this is an output of the policy jib:

This may show a refusal as well - check the clients bp.conf file (/usr/openv/netbackup) - i think Marianne was hinting at this.

You bpcd log directory was correct - do you have the log from there following this failed backup?

bpcd folder needs to be created under /usr/openv/netbackup/logs/.

Log file will be created in bpcd folder that should indicate reason for failed connection.

Check the bp.conf file exist under "Install-path\netbackup\bp.conf". 

Do this file contains the correct entry of master and media servers ?

I already create this folder but it's still empty:

you are in the goodies folder!

usr/openv/netbackup/logs/bpcd/

OK - I need you to do five things and show me the outputs please:

1. On the client run /usr/openv/netbackup/bin/bpps -x

2. Show us the bp.conf on the client

3. Ping the client from the Master and the Media Servers and show us the outputs

4, Ping the Master and the Media Servers from the client and show us the outputs.

5. Run ifconfig on the Master and Media Servers and Clients and show us the outputs

Thanks

1.root@prod1-kcc[/NBU/NetBackup_7.5_CLIENTS]# /usr/openv/netbackup/bin/bpps -x

OK - didn't make things clear enough ...

I need to know what the master and media servers resolve the ip address of the client as and what the client resolves the master and media servers as (you obviously have a huge number of media servers so maybe just pick one or two that may try and back this client up)

Can you check that bpps exists on the client in the usr/openv/netbackup/bin directory - if so try it without any switches or using the -a swicth and show the output

bpps doesn't exist in this path:

There should be a whole lot more in that directory!!

What ever went wrong when you did the upgrade has left only half a client installation.

I would see if you can re-install it locally or uninstall it and install it afresh - but do it locally so that you have full control and visiblity over the process.

But this does explain your problem

even to reinstall it the installation is hanging in this point.

Something wrong on your client...

Please show output of:

pkginfo |grep SYMC

If I may ask - was Client package extracted with gtar? See http://www.symantec.com/docs/TECH15408

Hi Marianne,

Looks like you may need to do a package remove first and then re-install

As Marianne says you do need to untar the package correctly as there will be issues otherwise

if you can post the command to remove the packages .

If i remember right it is pkgrm and then the package name

i'm trying to reinstall the client locally after removing all nbu packages but the installation is aborting :

Hi,

tnx a lot Netbackup_user

best regards.