Endpoint Protection

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  • 1.  Compalint from "System is processing slow"

    Posted May 26, 2013 11:47 AM

    Dear Sir,

    I had upgraded the symantec endpoint to new version and deployed on all pc simultenusly. Now some of the users starts complaining that they are not able work with same pace as they were doing earlier. The new version has came up with Insight Scanning Technology, please suggest the difference between Advance vs Basic protection during :Remote Push" deployment in System Endpoint Management Console.

    Hoping the positive response.

    Regards

    Abhishek Sharma



  • 2.  RE: Compalint from "System is processing slow"

    Posted May 26, 2013 11:53 AM
    What's the exact Sep version and what OS are the clients on?


  • 3.  RE: Compalint from "System is processing slow"

    Broadcom Employee
    Posted May 27, 2013 01:35 AM

    basic means only AV and AS module.

     

    check this link

    http://www.symantec.com/docs/HOWTO81072



  • 4.  RE: Compalint from "System is processing slow"

    Posted May 27, 2013 01:42 AM

     

    How the Insight Lookup process works

    Article:TECH169282  |  Created: 2011-09-09  |  Updated: 2012-06-28  |  Article URL http://www.symantec.com/docs/TECH169282

    Symantec Endpoint Protection Client configuration changes for performance optimization

    Article:TECH102711  |  Created: 2007-01-23  |  Updated: 2010-01-30  |  Article URL http://www.symantec.com/docs/TECH102711
     

     



  • 5.  RE: Compalint from "System is processing slow"

    Posted May 27, 2013 01:43 AM

    hello,

    Can you provide SEPM version ?

    If you are upgrade SEP 12.1 RU2 MP1 and problem occured on (Windows XP /Server 2003) OS.

    It's Known issue with SEP 12.1 RU2 MP1. The issue would be resolved in the upcoming new release SEP 12.1 RU3.

    Network performance slows on Windows XP with Symantec Endpoint Protection 12.1 Release Update 2 Maintenance Pack 1 installed

    http://www.symantec.com/docs/TECH205741



  • 6.  RE: Compalint from "System is processing slow"

    Broadcom Employee
    Posted May 27, 2013 08:03 AM

    Hi,

    Could you please confirm what was the upgrade path? You should test the new version prior to make changes in production environment.

    Need to check when end user face the slowness, is it time specific etc...

    Basic Protection for Servers
     
    Includes Virus and Spyware Protection and Download Protection. Appropriate for any servers that require maximum network performance.
     
    Full Protection for Clients
     
    Includes all protection technologies. Appropriate for laptops, workstations, and desktops. Includes the full download protection and mail protocol protection.
     
    Note:
     
    Whenever possible, use Full Protection for maximum security.
     
    Reference: Which features should you install on the client?

     



  • 7.  RE: Compalint from "System is processing slow"

    Trusted Advisor
    Posted May 27, 2013 03:24 PM

    Hello,

    I am assuming you are running Symantec Endpoint Protection 12.1.

    Download Insight has the following dependencies:

    • Auto-Protect must be enabled

      If you disable Auto-Protect, Download Insight cannot function even if Download Insight is enabled.

    • Insight lookups must be enabled

      Symantec recommends that you keep the Insight lookups option enabled. If you disable the option, you disable Download Insight completely.

    NOTE: If basic Download Protection is not installed, Download Insight runs on the client at level 1. Any level that you set in the policy is not applied. The user also cannot adjust the sensitivity level.

    Even if you disable Download Insight, the Automatically trust any file downloaded from an intranet website option continues to function for Insight Lookup.

    Insight lookups

    Insight Lookup uses the latest definitions from the cloud and the Insight reputation database to make decisions about files. If you disable Insight lookups, Insight Lookup uses the latest definitions only to make decisions about files.

    Insight Lookup also uses the Automatically trust any file downloaded from an intranet website option.

    Insight Lookup does not run on right-click scans of folders or drives on your client computers. However, Insight Lookup runs on right-click scans of selected files.

    NOTE: Insight Lookup uses the configured Insight Lookup slider level value to evaluate the files that were downloaded from a supported portal. If the files were not downloaded from a supported portal, then Insight Lookup detects them only if they have the worst reputation (similar to level 1).

    Check these Articles:

    Which features should you install on the client?

    http://www.symantec.com/docs/HOWTO81072

    Symantec Endpoint Protection client features

    http://www.symantec.com/docs/HOWTO55375

    How Symantec Endpoint Protection policy features work together

    http://www.symantec.com/docs/HOWTO80982

    Hope that helps!!