Compliance Accelerator Client via Citrix issue opening .pdf files
We are trying to get our remote email reviewers to review emails by using the compliance accelerator client via Citrix. All in all it seems to work fine with the exception of opening .pdf files. When opening a .pdf file we get the following error
There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again.(103:103)
When the CA client is local with Adobe local we do not see this issue.
We are running Adobe reader 10.1.7. and where others have seen this error but not related to CA the issue has either been due to opening documents in a browser or protected mode. I have tried what has been suggested without any luck.
Does anyone have any thoughts out there?