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Compliance Accelerator - Excluding External E-mail Addresses from Search Results (End User Question)

Created: 03 Mar 2009 • Updated: 17 Nov 2010 | 5 comments
This issue has been solved. See solution.

For Compliance Accelerator (CA), when a search is run, I often end up with 30-40% of the review set being from a few e-mail news groups. 

While I don't want to block them as spam/junk mail from the employee mailboxes, is there a way to identify to CA specific addresses which are to be excluded from the search and resulting review set? 

Thanks

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Old Dog New Trick's picture

Sorry for the delay.

Version information:
-          Enterprise Vault: 7.5 SP4 (file version: 7.5.4.2534).
-          Compliance Accelerator: 2007 (7.5 SP4 revision 004)
 
Thanks
TonySterling's picture

 The CA Reviewers guide for that version says this:

An address or display name preceded by a hyphen and enclosed in quotation marks, such as "-john.doe@example.com". Use this form to exclude the address from the search. 

You could try that.

Cheers,

SOLUTION
Old Dog New Trick's picture

Not sure...

What we are trying to do is only search e-mail that goes to, or comes from an external source (i.e., external inbound, external outbound).

As such under "Authors and Recipients" I am selecting "Inbound","Outbound", and then "internal/external" rather than "Other Departments".  (As soon as you select "internal/external", the free form boxes go away.) Then I am selecting "External to Organization".

In reading the guide, I am under the impression that "Other Departments" limits you to internal only. Am I wrong on that?

Thanks

TonySterling's picture

I don't believe it will limit unless you are using Dept. Partitions. I would give it a quick test to verify, but I think it will work.

Regards,