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Compliance inbound count increasing when there are no policies

Created: 02 Mar 2010 • Updated: 12 Sep 2010 | 8 comments

My inbound compliance count on the dashboard has been incrementing when there is no inbound policy.  It only accounts for about 3.8%, but I can't determine why. No inbound and outbound content policies are enabled for my groups.  Any ideas why I see compliance activity on inbound?  v8.0.3

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AdnanH's picture

You must have one or more compliance policies enabled for Inbound.

Have you checked under Compliance tab on the Group Settings page (Administration > Groups > Edit Group > Compliance) to see if it has any compliance policies enabled for the groups?

Regards,

Adnan

AdnanH's picture

On the Dashboard, when you click the Compliance link under Threats, you should be able to see which compliance policies were triggered.

CompliancePolicyViolations.png

Regards,

Adnan

EOS58's picture

When I click on the compliance summary on the dashboard for inbound everything is 0 even though it registers as 158/7.3% on the dashboard.  I checked the compliance policy setting under admin>group and there are no inbound compliance policies configured.

AdnanH's picture

Does it show any policy names at the very bottom of that page?

EOS58's picture

No compliance policies are listed under the "Top 5 Compliance Policies" on the Dashboard even though there is count for them.  When you click the details under Compliance Summary, Top 5 Compliance Policies and Incident History state "No compliance policy violation detected."

AttachmentSize
Executive_Summary_(March_2,_2010_12_00_PM_to_March_3,_2010_12_02_PM_EST).pdf 71.51 KB
Cricket17's picture

I notce the virus totals don't match either, but that could be unscanable messages.

AdnanH's picture

OK, mystery solved.

It turns out the messages that are blocked due to entries in "Local Bad Sender Domains" are also counted as the Compliance Threat category.  Moreover, any messages blocked due to language detection feature are also counted under Compliance Threat category.

So if you have all your compliance policies disabled but any of those 2 features (Local Bad Senders and Language based blocking), then you may see the Compliance threat count increase if messages are blocked by those 2 features.

Regards,

Adnan

AdnanH's picture

For reference, here is the KB article that explains this issue:

http://service1.symantec.com/SUPPORT/ent-gate.nsf/...

Regards,

Adnan