Messaging Gateway

Hello everyone,

I have an issue with SBG (Symantec Brightmail Gateway)...

I've created one compliance policy to prohibit some words that are not supposed to appear in the subject line of emails. My problem is with words that have an accent (a word that contains something like é á ó ú...). For regular words (without an accent) the SBG is working fine.

For some reason, when a couple of messages hits this rule, they'are not blocked. Despite the fact that the word (an accent word) is listed in the compliance block rule, the messages are delivered normally.

Its stranger because if i perform a test, for example, send an email by OWA (outlook web access), this email is blocked by SBG. But when i simulate the same email, by telnet, the message is delivered normally. Maybe its something related to the charset, but i dont know.

Any help are welcome.


Best regards,

Vinicius

Hi Vinicius,

I think when you are sending the mail via telnet you are not typing the exact characters that are supposed to be blocked.

Regrards,

Adnan

Vinicius,  in production, how are the e-mails that fail to be blocked submitted?

Hi Guys,

Here's what's happening:

A lot of emails are arriving in the company (from this sender: root@trafunek.com ). These emails are advertising something about an Airline Company, saying that the user has a discount, etc. In the middle of subject line of this message there's a accent word "é".

So, I took the subject line of this advertisement and put in the compliance policy to block these emails. Then I make a test, simulating these advertisements (and sending them by OWA), and the SBG held it. But for some reason, the messages sent by the spammer ( root@trafunek.com ) are still bypassing the SBG.

As a wordaround, I split the subject line and put just the beginning of the subject (without the character "é") in the compliace policy (this way, these emails are being blocked).

I'm just trying to understand why this is happening. When a simulate the situation sending the email by OWA, the message is blocked. If I simulate the same email using telnet, the email passes SBG.  I'm using SBG 8.0.3.


Thanks in advance.
Vinicius