Workflow Soluiton

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  • 1.  Component for currently logged in Service Desk user

    Posted Mar 11, 2011 10:06 AM

    Hey gang,

     

    I'm having trouble with a custom workflow. I am working on a New Employee Web Form and need to assign a variable to the currently logged in Service Desk user. I thought I had it but my routine is grabbing the logged in AD user which may not be the logged in Service Desk user?

    Is there a component that will capture the currently logged in Service Desk account?

     

    Thanks,

    EJP



  • 2.  RE: Component for currently logged in Service Desk user
    Best Answer

    Posted Mar 11, 2011 10:23 AM

    I recommend using a Process Manager Login component at the front of the flow. It will output the data you log in with. However, if it detects a cookie, it won't show the form at all, and you still have access to the output.



  • 3.  RE: Component for currently logged in Service Desk user

    Posted Mar 11, 2011 11:12 AM

    reecardo,

     

    Thank you very much, worked like a charm, and so simple....don't know how I didn't pick up on that?

     

    Cheers!