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Component is Malfunctioning

Created: 01 Apr 2014 • Updated: 01 Apr 2014 | 6 comments
This issue has been solved. See solution.

We have a user whose workstation picked up a few trojans and was flagged by SEP (12.1.3001). I ran a full scan on the workstation after which I noticed 3 components reported as malfunctioning: Antivirus Status, Download Protection Status, and SONAR Status. I then attempted a repair of SEP on the client which returned "Fatal error during installation".

At this point I then uninstalled SEP on the workstation and reinstalled but this did not fix the issue. I then ran Cleanwipe on the workstation and pushed a new install, however when I now view the client in the SEP Manager there is a red x icon with a down arrow and the same components appear as still malfunctioning.

Operating Systems:

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pete_4u2002's picture

what's OS on which SEP is installed?

are the drivers running fine?

tech43's picture

Workstation is Windows 7 64-bit.

Please advise how to determine if the drivers are running fine?

pete_4u2002's picture

can you run symhelp on the afected workstation?

while installing did you install as an administrator with UAC disabled?

SMLatCST's picture

As this reinstall was prompted by infection detections, would it not be safer to rebuild the workstation?

Have you reviewed the SEP_Inst.log file for instalation errors?

SOLUTION
.Brian's picture

Did SEP initially delete the bad stuff?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

tech43's picture

Yes I agree it would be safer to rebuild. I'm going to reimage the machine, thanks.