Endpoint Protection

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  • 1.  Comprehensive Risk Report failing

    Posted Feb 07, 2013 11:31 AM

    When I run a Comprehensive Risk Report, I get the following response:

    Fire or Directory Was Not Found
    The requested file or directory could not be located.

     

    The other reports run fine.



  • 2.  RE: Comprehensive Risk Report failing

    Posted Feb 07, 2013 11:33 AM

    What version of SEPM?

    If 11.x, see this

    Reporting Troubleshooting in Symantec Endpoint Protection (SEP) 11.x

    Article:TECH105617  |  Created: 2008-01-13  |  Updated: 2010-01-22  |  Article URL http://www.symantec.com/docs/TECH105617

     



  • 3.  RE: Comprehensive Risk Report failing

    Posted Feb 07, 2013 11:57 AM

    Check this document

     

    Error: Query failed when running Comprehensive Risk Report for 24 hours

    http://www.symantec.com/business/support/index?page=content&id=TECH136691


  • 4.  RE: Comprehensive Risk Report failing

    Posted Feb 07, 2013 01:20 PM

    Most likely permission issue - have a look at the two articles below:

     

    "File or directory not found" errors when viewing the Home, Monitors or Reports pages in the Symantec Endpoint Protection Manager Console.

    http://www.symantec.com/docs/TECH96037

     

    An error is displayed when creating a Top Risk Detections Correlation report in the SEPM

    http://www.symantec.com/docs/TECH192655

     

    Another similar thread - where the reinstallation of IIS was the solution:

    https://www-secure.symantec.com/connect/forums/reporting-lot-reports-or-quick-reports-showing-file-or-directory-was-not-found#comment-2684631



  • 5.  RE: Comprehensive Risk Report failing

    Posted Feb 07, 2013 04:43 PM

    Hello ed16,

    Could you please reproduce the issue, gather scm-server-0.log (Default location: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\logs) and post it here so I can look at it?

    Regards,

    James