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comptibility issue

Created: 14 Jun 2013 • Updated: 02 Jul 2013 | 7 comments
This issue has been solved. See solution.

error message - this program has compatibility issue.you can help on microsoft website.

issue is in symantec endpoint protection, when installtion complete compatibility message popup.

why this popup came, 12.1 is compatible for window 8?

compatibility.png

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Rafeeq's picture

12.1.2 is compatible.But had some issues as it would not install on fully patched windows 8

12.1.3 is now available on https://fileconnect.symantec.com

please install this version.

 

SOLUTION
technical_specialist's picture

Hello,

What is the Version you are running of SEPM and SEP Client?

12.1 RU2 is first version for Window 8.

Current Version is 12.1 RU3. You can install and upgrade in SEP 12.1 RU3.

Avail on file connect - https://symantec.flexnetoperations.com/control/symc/registeranonymouslicensetoken

Both SEPM Server and Client Version avaible here. You can upgrade the Server.

If not possible to upgrade the server on same time then download the client version and installed on clients

Best practices for upgrading to Symantec Endpoint Protection 12.1.x

http://www.symantec.com/business/support/index?page=content&id=TECH163700

https://www-secure.symantec.com/connect/forums/best-practices-upgrading-symantec-endpoint-protection-1213

SOLUTION
.Brian's picture

You need to at least  be on 12.1 RU2 for Win8/server 2012 compatibility.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

raju123's picture

This message is because you are using non compatible version in Windows 8.

Window 8 will support minmum 12.1 ru2

About Windows 8 and Symantec Endpoint Protection 12.1

 

Article:TECH174348  |  Created: 2011-11-14  |  Updated: 2013-06-12  |  Article URL http://www.symantec.com/docs/TECH174348

 

SameerU's picture

Hi

Please install SEP 12.1.3 RU3

Regards

 

Ambesh_444's picture

Hi,

New fixes and features in Symantec Endpoint Protection 12.1.3

http://www.symantec.com/business/support/index?page=content&id=TECH206828
 

 

 

Thank& Regards,

Ambesh

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