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Computer installed two patches. When will Compliance report reflect it?

Created: 12 Jan 2013 • Updated: 14 Jan 2013 | 5 comments
This issue has been solved. See solution.

My test computer installed two Microsoft software security patches via Patch Management.  A few minutes after the install, I ran the "Windows Compliance by Bulletin" report, but it shows 0 for Installed (Count).  Should the NS already have the information or is something not working right?

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andykn101's picture

I think you have to wait for the "Windows System Assessment Scan" to run (Settings > All Settings > Software > Patch Management).

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

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Roman Vassiljev's picture

Hi ArthurV,

Do you still observe this issue? If yes, could you please clarify what version of Patch Management Solution are you using?

Thank you,
Roman

ArthurV's picture

I ran the compliance report 48 hours later and now it shows a Installed (Count) of 1 for each patch.  I am going to install another patch and run the Assessment Scan right afterwards to see if the report gets updated quicker.

Andrew Bosch's picture

For future reference, Patch will automatically run an assemssment scan right after it installs updates and immediately send the results.  However, there is an excpetion :)  If at least 1 update requires a restart after install, then the scan will be postponed until after the reboot.

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Sr. Principal SQA Engineer
Symantec

SOLUTION
ArthurV's picture

 

Installed the same two patches on another computer.  Both patches require a reboot based on the "Computers Requiring Restart" report.  I manually ran the Assemssment Scan, but the compliance report doesn't reflect the correct number of installs.  I rebooted the computer and now the compliance report shows the correct number of installs.