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Computer rights needed to download and run AV definition file successfully on servers

Created: 05 Nov 2012 • Updated: 05 Nov 2012 | 11 comments

We are using SEP version 12.1 RU1 MP1 on our management servers and the clients are using version 12.1. Some of the servers in our network are not getting updated automatically, i.e. they are not fetching the definitions from management servers. And when I try to update them manually by downloading and running the latest definition, it shows me access error or "updates failed to install" error.

I want to know what priviledges I would need on my ID to successfully download and run the AV definitions on our servers.

Comments 11 CommentsJump to latest comment

Ashish-Sharma's picture

HI,

Did you try to Install On Admin Privilege permission ?

You need to admin Privilege

Thanks In Advance

Ashish Sharma

 

 

Simpson Homer's picture

Make sure that your a Domain Admin if your having a Domain environment or else Admin with full rights should do the trick.

Srishti's picture

I have tried with admin priviledges and it is working fine with that. But in our enviroment, it isnot possible to get the admin priviledges on my ID.

Can someone tell me all the system rights required to download and run AV definitions on servers.

Ashish-Sharma's picture

HI,

 Download AV File Not required any Admin Rights,But when you will be run AV definations file you should be having admin rights without admin rights you don't be installed defination file.

Thanks In Advance

Ashish Sharma

 

 

Srishti's picture

okay..i will try to get sufficient priviledges on my ID....thanks..

but i am confused with one more thing in symantec, i.e. the client count in the console daily varies with a huge no. (around 100-150) in the management console, it cannot be that the such a huge no. of new clients are connecting/reconnecting to the network daily!! can somneone explain me why is it so??

Ashish-Sharma's picture

HI,

Are these cloned / imaged clients machines? Check this Articles:

How to prepare a Symantec Endpoint Protection 12.1 client for cloning

http://www.symantec.com/docs/HOWTO54706

How to repair duplicate IDs on cloned Symantec Endpoint Protection 12.1 clients

http://www.symantec.com/docs/TECH163349

Thanks In Advance

Ashish Sharma

 

 

Ambesh_444's picture

HI Srishti,

Do you have received your answer ?

 

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

Srishti's picture

Not exactly, but the client count is consistemt now..I don't know how but from last few days, it is not varying with a huge count.

Ashish-Sharma's picture

Hello,

 Remove duplicated SEP client on SEPM console

Configure SEPM to remove clients which have not connected within a specific number of days.

  1. Open SEPM and select the Admin panel.
  2. Click on Servers
  3. Right click on the Site where your management servers are located and choose Edit Properties
  4. Check "Delete Clients that have not connected for __ Days"
  5. Enter a value for Days.
  6. Click OK.

SEP 11

http://www.symantec.com/docs/TECH93732

SEP 12.1

http://www.symantec.com/docs/TECH176400

Thanks In Advance

Ashish Sharma

 

 

Ashish-Sharma's picture

Hi Srishti,

Did you have check any duplicate ID are available IN sepm Console ?

Thanks In Advance

Ashish Sharma