Computers freeze continuously after upgrade from end point protection 11 to 12
Hi! We were using symantec end point protection 11 and upgraded to end point protection 12.
Some computers started freezing continuously in intervals. Others after every 5 minutes.
We went on a blog to find that tru scan might be the cause and we changed it from 5 mins to 23 hours. Computers still froze.
We disabled the antivirus but couldn find the solution(they still froze). Next we emptied the recycle bin and uninstalled symantec end point protection and installed it again to no success( still freezing).
The other solution from the blogs was to manually uninstal the end point. The first thing to uninstall is not in the computer
(On the Startup tab, uncheck Symantec Security Technologies.) with a lot of others not found even some refusing to be deleted.
So this could not help either.
Someone suggested wipeout which cannot be found anywhere and some of the people on the blog recommend it dangerous. I need some password or recognition from symantec to get the tool which might be very dangerous to a computer I understand.
With weeks of struggling and struggling, the only solution was to downgrade from 12 to 11 again, which does not remove other viruses
and is not a good move on our side as we look like we dont know what we are doing. I am an IT technician at my work place and people have lost little faith in us because of the everyday freezing of the computers.
Can someone please help as we need help very urgently.
thanking you in advance.