Troubleshooting Client/Server Connectivity

http://service1.symantec.com/support/ent-security.nsf/docid/2008091215040048

This forum is similar as your forum, so check it

https://www-secure.symantec.com/connect/forums/client-connected-sepm-not-showing-green-dot

post the sylink logs

hi Jaypal,

I think you don't know how many system are not connected in sepm server if you don't have knowladge above provide solution are not be done without any informatation.

 found that systems which are not getting comunnicate with Server ?

As per your question you want to find system not connect SEPM server. ?

first of you can use You can use unmanged Detector and find those system..

What does it mean to set a client as an Unmanaged Detector?

http://www.symantec.com/business/support/index?pag...

Unmanaged Detector in SEPM

https://www-secure.symantec.com/connect/videos/unm...

Edit...

If you have already list of SEPM client.

Kindly verify..

Check are you able Telnet SEP Client to SEPM server Port no (80,8014)?

Check Sep Client  help&support-->troubleshooting -> Server Name ?

Check SEP Client Policy are Showing correct or not ?

and also provide sylink logs ?

Hello,

Please provide more details, "the doctor" won't be able to dianose only with above info....

anyway telnet from the client to sepm... see what the reponds

Hi,

You can refer to

- Troubleshooting Client Communication with SEPM:

http://www.symantec.com/business/support/index?pag...

- Symantec Endpoint Protection Manager 12.1 Communication Troubleshooting

http://www.symantec.com/business/support/index?pag...

Hello,

Could you please provide more details?

What OS are you running the SEPM on?

What version of SEPM 11.x and SEP 11.x clients are you running?

When did this issue started occurying?

How many clients are not reporting?

Do you have a firewall on the server / clients?

Here are few Troubleshooting Articles:

Symantec Endpoint Protection Manager 11.x Communication Troubleshooting

http://www.symantec.com/docs/TECH102681

Symantec Endpoint Protection: Troubleshooting Client/Server Connectivity

http://www.symantec.com/docs/TECH105894

Could you please upload us the sylink.log from 1 of the client machine which is having an issue, which would assist us understanding the root cause of the issue. Check this Article below on how to collect the Sylink.log

How to enable Sylink debugging for the Symantec Endpoint Protection 11.x and 12.1 client in the Windows Registry 

http://www.symantec.com/docs/TECH104758

Hope that helps!!

As per the above posts, please give us more deatils to help you.

Hi,

There are two weekly scheduled reports & seven pre-defined notifications configured by Symantec.

Schedule Reports: SEPM --> Reports --> Scheduled Reports

Notification location:

SEPM--> Monitors--> Notifications --> View Notifications --> Notifications Conditions

Those reports are commonly required by Company System admin's so Symantec is giving it as a pre-defined.

Are you receiving those reports? Are they providing fruitful information?

Also check links given by others for further troubleshooting.

Telnet the system result come positive.

Finding the system through Unmanage, it reflect there but when i push the policy. Client status come offline.

I will try other attach docs and afterthat i will revert........

Have you tried the attach detail?