concerned PGP user - support options in this 'transition' period
At my work we already have SEP - Symantec Endpoint Protection, the ordeal i went through in order to be able to open a support ticket was a terrible experience. It took Symantec weeks to respond to my request and then they set me up with access to submit requests for Backup Exec! I There's about 3 different websites you need to go to for SEP - file connect to download, another one to open tickets and another one to manage licenses.
Does Symantec have a better' plan on how to handle new PGP customers?
How will licensing change? Do you have a streamlined way for support contacts to add additional support contacts?