Server Management Suite

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  • 1.  Configure monitoring

    Posted Dec 24, 2013 06:25 AM

    Hello! 

    I have: 

    1) It Management Suite 7.5 with Server Management Suite on 2008 r2 Server

    2) Cliet's instlled on: Windows Server 2008 r2, Windows 7 and Windows XP.

    3) Configure Plug-in for Windows Systems (1 picture)

    4) Enable Policy (2)

    5) management pack- is import (3)

     

    Why I nothing see on:

    1) Event console

    2) Real-time Performance Viewer

     

    All settings I configure with manual "Symantec™ Server Management Suite 7.5 powered by Altiris™ technology User Guide"



  • 2.  RE: Configure monitoring

    Broadcom Employee
    Posted Dec 24, 2013 03:07 PM

    Hi melki,

    Make sure that if you have enabled "Monitor Agent - uninstall" rollout policy, then Monitor Agent hasn't been uninstalled on these machines, where you're waiting for an alert raising.

    Make sure you've added these machine in resource target of "Monitor Agent Configuration" policy, because if they didn't receive config policy, then monitor agent will not be able to parse monitor packs.

    Check what detections are specified in custom monitor pack, because in case if detection of monitor pack fails on machine, then this monitor pack becomes inactive and there will be no monitoring performing.

    And finally, an alert will arrive to Event Console only in case if Rule condition get matched and rule will be triggered on monitored resource. Otherwise, if 1>0, then Rule triggers, if not, then no alert will appear in Event Console.

     

    Thanks,

    IP.

     



  • 3.  RE: Configure monitoring

    Posted Dec 25, 2013 01:25 AM

    Спасибо, Игорь. Буду пробовать! 



  • 4.  RE: Configure monitoring

    Broadcom Employee
    Posted Dec 25, 2013 05:11 AM

    smiley Да не за что

    Also if you'll have problems with Real Time Performance Viewer opening for monitored workstation and you know that metrics are available on this resouce, then make sure that 1011 port isn't firewalled and opened on your monitored resource

    Here is some desription about this case https://www-secure.symantec.com/connect/forums/failed-connect-monitor-plug



  • 5.  RE: Configure monitoring

    Posted Dec 27, 2013 02:20 AM

    In my console i see one PC - other pc i nothing see... 

    1) disable policy - uninstall Plug-in

    2) "Monitor Agent Configuration" - check

    3) "Check what detections are specified in custom monitor pack" - how i check it? Policy - on.

     



  • 6.  RE: Configure monitoring

    Broadcom Employee
    Posted Dec 27, 2013 05:43 AM

    Please take a look on these steps to make sure that you've properly configured all required settings

    1. Make sure that your machines x86 and x64 have installed Monitor Agent

    • This can be checked using Monitor Solution filters in SMP Console

    filters1.jpg

     

    2. Make sure that your enabled Monitor Policies have "Detection" settings which are met for your computers which you're trying to monitor.

    • To check what kind of detection rules are applied in your Monitor policies, you can open "Detection" tab on each monitor policy and ensure that they are met for your clients and will be successfuly applied

    Detection.jpg

    3. You can check which monitor policies are/were successfuly applied on your client computer.

    • This can be verified using "Resource Manager" for client computer from SMP Console

    ResourceManager1.jpg

    When "Resource Manager" will be opened, then click on "View" -> "Inventory" -> expand "Monitor" folder and click on "Monitor Detected Policies". Here you will see which Monitor Policies are successfully applied on your client computer.

    ResourceManager2.jpg

    4. If you've made sure that Monitor Agent is installed and Monitor policies are successfuly applied on client computer, then you need to verify that this client is really get monitored.

    • This can be verified, using Monitor Solution filters in SMP Console

    Filters2.jpg

    5. Now you can check "Real Time Performance Viewer" to open metrics from monitored client computer and see their values in real-time mode. But if you will not be able to connect to client computer via "Real Time Perfomance Viewer", then verify that:

    • Monitor Agent service is running and isn't crashed or stopped.
    • Default Monitor Agent 1011 port is opened and is listening, since if 1011 port will be closed then it will be impossible to open "Real Time Performance Viewer" to this monitored resource.

    6. Alerts will appear in "Event Console" only if rule will be triggered on your monitored client computer.

    • For example, if RAM is < 32MB per 5 minutes, then rule will be triggered on client computer and alert will appears in "Event Console".

     

    Thanks,

    IP.



  • 7.  RE: Configure monitoring

    Posted Dec 27, 2013 06:26 AM

    Hello! 

    Thx for reply! 

    1. I see one PC - why? 



  • 8.  RE: Configure monitoring

    Broadcom Employee
    Posted Dec 27, 2013 09:19 AM

    Probably installation of Monitor Agent was failed.

    You can perform second attempt to install a Monitor Agent on x64 OS

    • Clone your x64 Monitor Agent rollout policies and enable them

    -> include in Monitor Agent x64 rollout policy only resource target which includes required computer only with x64 OS (do not include computers x64 where Monitor Agent is already installed)

     

    Aaaaaaaaaaaaaaa.jpg



  • 9.  RE: Configure monitoring

    Posted Dec 27, 2013 09:38 AM

    Thx I try it!)