Endpoint Security Complete

Hi
I am receiving the following error when I am configuring for external mysql db: An error occurred while processing master config file.

Below are the specs:

OS: CentOS release 6.5 (Final)
External mysql DB running on: CentOS release 6.5 (Final)
DB version: 5.6.17.

Note that I can connect to the DB from the appcenter machine using root(mysql account) without any issues. This account has all the priviliges.

attached together are error log extracts from configurator.log and load_settings.log

Attachment(s)

configurator.txt   10 KB 1 version

load_settings.txt   10 KB 1 version

Hi Fiazal,

Symantec App Center preinstallation overview

Table 3-2 Minimum server resources

OS CentOS or Red Hat Enterprise Linux (RHEL)

OS version 6.4

Architecture 64-bit

As per your OS config Appcenter wont support.

Please read and follow each and every page and topic from Guide

Symantec™ App Center 4.4 On-Premise Installation Guide

Thanks

Hi NVN,

I have since reinstalled to Centos 6.4 but still face the same issues

Faizal,

It seems you're trying to install to MySQL 5.6 which is not supported at this time. AC 4.4 only supports 5.1.

Peter

Did you create two instance APPCENTER and MDMCORE? During installation point to the two different instance. Don't know if this would help but yeah this step is not mention in previous guide. Not sure whether it is mentioned now

You most likely needs to update the time zone in the MySQL:

mysql_tzinfo_to_sql /usr/share/zoneinfo/|mysql -Dmysql -u root mysql -p

http://www.symantec.com/business/support/index?page=content&id=TECH217108