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Configuring recipients for alerts

Created: 11 Sep 2013 | 1 comment

Hello all,

We have just moved from pop mail to google apps for business. I have been having a challenge configuring Veritas BE 12 to send alerts, job status etc to my new email address...There is no error, the system just says its queuing the messages, but nothing comes in my mail box.

What could be doing wrong

Operating Systems:

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Colin Weaver's picture

Some of the earlier BE versions did not correctly work with authenticated SMTP after there was a small change (in the e-mail applications, not BE) in the way Authenticated SMTP worked. As such if you are on BE 12 (and not 2012) and your google mail setup requires authentication then that is likely to be the cause.  

Solution to this would be either use a newer version of BE, or setup an internal mail relay that can accept unauthenticated SMTP from the media server (lock it to IP address if you have security concerns) and then relay it onto google mail with authentication. 

You will need some kind of 3rd party application to do this and no I cannot recommend one.