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Confirmation

Created: 17 Feb 2013 • Updated: 17 Feb 2013 | 4 comments
EssKay's picture
This issue has been solved. See solution.

Hi All,

Due to the fragmentation of services my company splits responsibility for the SEP backend nfrastructure and the maintenance of the Endpoint Agent. As such I am currently producing process documentation for stuff the endpoint responsibility owners need to perform. I am currently doing a content and configuration update document.

I know that to force a configuration update they can right click the icon and choose "Update Configuration" or run "smc -updateconfig" from the command line. My question is does this process also force a check for updated content?

Regards,
Dean

Comments 4 CommentsJump to latest comment

Brɨan's picture

It forces a check in so the client would look for content updates, new policies, upload logs, etc. Basically everything that happens during the normal heartbeat process (not forced). See KB article:

Symantec Endpoint Protection: The Heartbeat Process

padding: 1px;padding-bottom: 3px ;font: 12px Arial; text-align: left;color: #666666; background-color:#f2f2f2">Article:TECH191617 padding: 1px;font: 12px Arial; text-align: left;color: #666666;background-color:#f2f2f2;"> |  padding: 0px;font: 12px Arial; text-align: left;color: #666666;background-color:#f2f2f2;">Created: 2012-06-25 padding: 1px;font: 12px Arial; text-align: left;color: #666666;background-color:#f2f2f2"> |  padding: 1px;font: 12px Arial; text-align: left;color: #666666;background-color:#f2f2f2">Updated: 2012-07-28 padding: 1px;font: 12px Arial; text-align: left;color: #666666;background-color:#f2f2f2"> |  padding: 1px;font: 12px Arial; text-align: left;color: #666666;background-color:#f2f2f2">Article URL http://www.symantec.com/docs/TECH191617

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SOLUTION
Ashish-Sharma's picture

Hi,

Check this artical

Symantec Endpoint Protection : The Heartbeat Process

https://www-secure.symantec.com/connect/articles/symantec-endpoint-protection-heartbeat-process

Thanks In Advance

Ashish Sharma

EssKay's picture

Thankyou both!

I thought as much but just could not find the relevant references.

Cheers!

Regards,

Dean

Regards,

Dean

Brɨan's picture

Great to hear. Glad this helps.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.