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Connecitivty problem in pcanywhere

Created: 28 Jun 2013 • Updated: 13 Jul 2013 | 8 comments
This issue has been solved. See solution.

Connecitivty problem in pcanywhere

pcanywhere.jpg

 

 

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consoleadmin's picture

Check it

Unable to attach to specified device

Article:TECH41502  |  Created: 2009-02-24  |  Updated: 2012-06-06  |  Article URL http://www.symantec.com/docs/TECH41502

"Unable to connect to specified device" error appears for some users when attempting to use pcAQuickConnect.exe

Article:TECH142023  |  Created: 2010-10-15  |  Updated: 2011-07-28  |  Article URL http://www.symantec.com/docs/TECH142023

 

Thanks.

KNP's picture

Check port is open

Symantec PCAnywhere Data Port : 5631
Symantec PCAnywhere Status Port: 5632

Symantec PCAnywhere Data Port : 5631
Symantec PCAnywhere Status Port: 5632 - See more at: http://dhivacpt.blogspot.in/2007/09/symanntec-pcanywhere-unable-to-attached.html#sthash.i1tcZGtp.dpuf

 

Symantec PCAnywhere Data Port : 5631
Symantec PCAnywhere Status Port: 5632 - See more at: http://dhivacpt.blogspot.in/2007/09/symanntec-pcan...
Symantec PCAnywhere Data Port : 5631
Symantec PCAnywhere Status Port: 5632 - See more at: http://dhivacpt.blogspot.in/2007/09/symanntec-pcanywhere-unable-to-attached.html#sthash.i1tcZGtp.dpuf

 

KNP's picture

Check the port open

Symantec PCAnywhere Data Port : 5631
Symantec PCAnywhere Status Port: 5632

Amit Suthar's picture

1.Check that System is live or not.

2.If live than can able to ping or not. 

3.firewal service restart.

4.Telnet port 5631 from Source to remote.

 

Sachin Sawant's picture

I agree with Amit commands.  

Sumit G's picture

First and main reason behind this isue is port block.

Open the Ports 5631 and 5632.

If port is already open,

Second reason for the issue is Firewall service of Destination Client is Started.

Disable the Firewall Service and Try to Connect.

Other Reason

Check the Articles

KNOWN ISSUE: Error "Unable to attach to specified device" appears when attempting a pcAnywhere connection

Article:TECH47700  |  Created: 2009-12-14  |  Updated: 2010-10-25  |  Article URL http://www.symantec.com/docs/TECH47700

Unable to attach to specified device

Article:TECH41502  |  Created: 2009-02-24  |  Updated: 2012-06-06  |  Article URL http://www.symantec.com/docs/TECH41502

 

Regards

Sumit G.

SOLUTION
chin_aust's picture

This issue troubleshoot on few clients and found service of firewall were enable. After disable it work.

On few system after replace dll file it started.

thanks everyone.