Video Screencast Help

Connect Mobile: Cannot access Messages

Created: 25 Feb 2013 • Updated: 11 Mar 2013 | 5 comments
Marianne's picture
This issue has been solved. See solution.

I can no longer access my Messages using Connect Mobile.

Account -> Messages produce blank screen with small 'Undefined' in top left corner (see attached screenshot).

Seems Connect Mobile is using this link: https://www-secure.symantec.com/connect/#/connect/messages

The same happens using Connect Mobile on my BlackBerry as well as Android tablet.

Operating Systems:
Discussion Filed Under:

Comments 5 CommentsJump to latest comment

Kevin's picture

Thanks Marianne,

We're thinking that was a regression when we added the ability to attach files to private messages.

Nonetheless, it's on our radar. We'll get it fixed as soon as possible.

Kevin

riva11's picture

Thanks Kevin for your feedback, if it helps I have the same message on my iPad.

Kevin's picture

Thanks riva11,

We have a fix in the works. It is scheduled to be deployed next Wednesday.

SOLUTION
Marianne's picture

Thanks Kevin. Looking forward to the fix!

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Marianne's picture

All working fine again. 

Thanks Kevin!

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links