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Connect Mobile - unable to open attachments

Created: 12 Feb 2014 • Updated: 12 Feb 2014 | 8 comments
Marianne's picture

Attachments in forum posts have been 'broken' on Connect Mobile for a while now.

Attempts to open a screenshot or text file goes to a blank screen with 'Undefined' at the top of the page.

The attached screenshot was an attempt to open the screenshot in this post: 

https://www-secure.symantec.com/connect/forums/netbackup-75-suse-linux-startup-hangs-after-agent-request-server#comment-9797471

(PS - we still have to righ-click, 'open in new tab' in order to get the link to particular comment displayed in address bar)

I am using an Android phone (Samsung).

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Kevin's picture

Uploading an attachment to this comment for testing purposes.

4.jpg
CraigV's picture

...a Stones fan...? smiley

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Kevin's picture

Thanks for the report Marianne.

I've created a ticket for the developers.

Kevin

Marianne's picture

Thanks Kevin.
Your image shows 'undefined' on Connect Mobile as well.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

pkh's picture

I can see Kevin's attachment. I am using Android 4.4.2

Marianne's picture

Mmmm... my Android version is 4.1.2.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Marianne's picture

Weird.... Updated my phone to Android 4.3 this weekend. I can now open the attachment in my Opening Post, but when I clicked on Kevin's picture, I got the blank screen again with 'undefined' at the top.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Marianne's picture

I have managed to find a workaround.

If I open the attachment in a new tab, it opens fine.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links