Connection problem between SEP and SEPM
Updated: 21 May 2010 | 17 comments
This issue has been solved. See solution.
Hi,
I had to uninstall and reinstall completly SEPM and SEP (clients).
Since this reinstall, no one could communicate with my SEPM (installalled on a SBS 2003 SP2, with 4GB RAM).
I join the Sylinkmonitor file to this message.
Could someone help me in reconnecting the client to the SEPM? BTW, the clients are shown as connected in SEPM, but not on the client machine.
Thanks in advance.
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try this
Troubleshooting Client Communication
Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind
Thank you for your fast
Thank you for your fast answer.
I have already try that.
Did my log (sylink.txt) (upper), gives you some more information?
I have no idea of what to seek... But I am on this problem since 2 days...
Thanks for your help.
Secars, test ok,
Communication with server: ok
Sylink file already change
Any proxy you are using ? Try
Any proxy you are using ?
Try by removing it (both in server and client)
Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind
Remove Internet explorer
Remove Internet explorer enhanced security configuration also..
Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind
AravindKM! The solution is
AravindKM!
The solution is not related
Symantec Certified Specialist \ MCSE +Security \ CCNSP
from the logs Signature
from the logs
Signature verification FAILED for Index File Content..
11/17 12:48:01 [4228] <GetIndexFileRequest:>RECEIVE STAGE COMPLETED
Check this solution guide and check if it resolves your issue
http://service1.symantec.com/support/ent-security.nsf/docid/2007111311223900
Cheers!
Pete
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
Have you imported the Server
Have you imported the old Server Private Key?
Seemingly you haven't!
Please let us know if you have done so.
Symantec Certified Specialist \ MCSE +Security \ CCNSP
hi Farzad he is created an
hi Farzad he is created an new sylink file from his newly installed SEPM and replaced in the client.Then what is the requirement of old Server Private Key?
Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind
AravindKM: I am not using any
AravindKM: I am not using any proxy. The client on my SBS 2003 server is not working too (communication, I mean).
Pete_4u2002: Thanks for your proposal. I try it, but it did not work. Sorry
The client in SEPM was deleted and after a "smc -stop" then "smc -start" on my client, my machine is back in the SEPM group.
Farzad: I have not imported the old server private key. Is it important and how must I do.
Note that I have deleted all old group and recreate new one for my server and my computers.
Thanks for your help again.
hi sscfss can you tell upto
hi sscfss
can you tell upto now what are the things you done?
After reinstalling the old SEPM do you restored that old database?
Any keys (server.xml,kestore.jks) you restored?
You are telling Communication with server: ok means you are getting green dot in SEPM console and in client?
Whether you tried by disabling windows firewall?
Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind
Hello AravindKM, So I have
Hello AravindKM,
So I have done:
After reinstalling the old SEPM do you restored that old database?
yes
Any keys (server.xml,kestore.jks) you restored?
No key restored. What could I do or should do? (all clients were reinstalled with the SEPM console).
You are telling Communication with server: ok means you are getting green dot in SEPM console and in client?
I mean, that I am able to communicate with Secars, Exchange, etc on my SBS server.
An interesting things, is that in SEPM, my client are "green doted", but not on the client. The communication is lost after 5 or 6 seconds (noted on the logs).
Whether you tried by disabling windows firewall?
If the windows Firewall was a problem, so the client (SEP) on my server should work, and it did not.
If you are restoring Database
If you are restoring Database you have to restore those files also.
If you are having those files copy keystore.jks to Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\etc and copy server.xml to Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\conf and reconfigure your server. You will get all your clients back in our server...
If you don't having those files i will recoment tou to install freshly do not restore database
Create Groups and sylink file replace in clients ...(You will lose all the policies you are created in your ols SEPM)
In IIS manager goto symantec site properties and check in ip address colum whether you are selected all assigned ...
Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind
ok thanksI will try to find
ok thanks
I will try to find a backup and do what you said, then I come back to you (Probably tomorrow, my backup is not here).
BTW, why is this key so important? I do not understand.
Thanks for your infos.
THANK YOU! it worked great. I
THANK YOU!
it worked great. I had just to delete the jks and the xml file in the directory you cited and to replace them by my backup (with a change of name), then a config of SEPM and all is working great.
A new start of client had be necessary but all is working great now.
Thank you again.
These keys are very important
These keys are very important when it comes to Disaster Recovery.
However, Read this document carefully to understand the procedure and to restore communication with and without database backup and/or Keys.
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007082112135948
VMWARE-- SEP 12.1 vs McAfee vs Trend Micro
Thank you for your answer.I
Thank you for your answer.
I prefer the way of AravindKM
Happy to hear your problem
Happy to hear your problem got solved.......
Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind
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