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connection closed session terminated

Created: 02 Mar 2010 | 3 comments

Hello, we are using DS 6.9 (build 430) SP#. I am trying to image a thinkpad R61 laptop using Windows 7 enterprise OS. I have the laptop set to pxe and the job set to use sysprep. Everytime I drag a job to the laptop it reboots and load the dagent and it shows it updates the agent but then gives the message connection closed session terminated. Thanks

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toca's picture

ds is denying your machine from connecting to the server....
for some reason it has decided that that specific machine is not allowed to communicate with the ds server.
you have to open the ds database... i cannot remember the exact table... but it was some thing to the affect of  "denied access"... i cannot remember but you will know which table it is when you see it.

anyway in that table you will see all machines that have been denied access; delete the entries and the machine will communicate with the server again.
there is an article on the issue, i tried to search the knowledge base for your but could not find it this time... if you search a bit longer i'm sure you'll find it.

i know this sorted my issue out, there could be more issues but with this one all you have to do is check that that table is clean.... if you machine is in that table, then that's your issue...

oh yes.. check your licenses :-)

mortenleth's picture

https://kb.altiris.com/display/1/kb/article.asp?aid=25433&n=2&s=

Or perhaps this one...
https://kb.altiris.com/display/1/kb/article.asp?aid=45906&n=5&s
=

Just wanted to pitch in with a helping hand.

Is this something which happens every single time or is this problem one which only happens from time to time?

/Morten

toca's picture

Hi there,

Yes article 45906 is the on i was refering to, i know in the article it specifically talks about vm machine, but this solution worked for my physical machines aswell.
Article 25433 is not a bad way to go either