Contact properties labels
JMoreno28
June 10th, 2009
Can anyone point me in the right direction as to which files need to be edited to change the Contact properties labels(When you view contacts)? I have been going throught the Templates but was not sure which one(s) to look for. Also, if i was to update these fields would it have an impact on other things as well.
Management would like to change the contact labels even though I already went over how to use Microsoft AD import to specify the column mappings.
PS: I will be sure to follow HD best practices and will be adding a line to my custom config file.
Filed under: Helpdesk Solution, Endpoint Management and Virtualization
I would think
I would think subContactInfo.ascx.
How are you changing them?
How are you changing them? Are you changing those fields to point to different fields that you've imported or are you just changing the "name" you see when looking at one of the fields?
If you 're just changing the name of a field see or something like that you'll want to check the following files:
subContactInfo.ascx for fields on viewing incidents and editing existing incidents.
ContactManager.ascx for fields on the view contact and edit contact screens.
Again I'll also recommend a good text editor like notepad++ for this, because you can search all of the files in the "templates" folder for any command or field you would be looking to edit.
If you're changing which field you've got in NS forwarded to an existing helpdesk field then you'll want to modify you nssource.xml to change that information. You'll definitely want to be careful doing that, because you could run into issues if you break something there.
- Matt
Aye. I have also been
Aye. I have also been taking a look at the ContactManager.ascx page but havent really found how to edit the labels.
Yeah, I'm not sure I entirely
Yeah, I'm not sure I entirely understand what's being asked. If there's a specific example that can be provided maybe I can find what we're looking for a little better.
- Matt
I was assuming JMoreno28
I was assuming JMoreno28 wanted to change the description of what was being displayed when you view a contact.
For Example, instead of listing it like so
Email: john@gmail.com
it would say
Email Address: john@gmail.com.
Thanks for all the replies.
Thanks for all the replies. I'm sorry not to get back to everyone sooner but i have been buried in work. McCarthy.cw was correct in their assumption management would like the listings updated:
For Example, instead of listing it like so
Email: john@gmail.com
it would say
Email Address: john@gmail.com.
James
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