Contact Quickfind Lookup
Updated: 21 May 2010 | 3 comments
I would like to use the external_id column (Employee ID) to find a contact at incident creation. I did this somehow on a test server (over a year ago) and I cannot remember how I did it. Any ideas?
Thanks.
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Series of Search Strings...
There are a series of search strings that I believe you can specify in a Customstrings.xml... There should be a reference to this in the manual.
-jgo
John Golembiewski
Midwest Practice Principal
ITS Partners
Jgo@itsdelivers
this should help
https://www-secure.symantec.com/community/tip/2635...
John Golembiewski
Midwest Practice Principal
ITS Partners
Jgo@itsdelivers
Thanks!
That's exactly what I remember doing! Thank you, everything is working great now. :)
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