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contrat de maintenance

Created: 06 Aug 2013 | 5 comments
Tux74's picture

bonjour,

 

je possede BE2012 Sp1 mais nous n'avons pas renouveller nos contrat de maintenance qui sont arrivé a expiration. Puis-je quand meme installer le sp2 sans avoir de probleme?

 

Merci

Operating Systems:

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VJware's picture

Should not be a problem.

Maintenance contract usually comes into the picture for getting technical support...and for product upgrades.

CraigV's picture

Hi,

 

yes you can. Not renewing maintenance doesn't mean you can't install patches, but in future you won't have free upgrades. Also be aware that if you need to renew your maintenance, you may be charged a fee for not doing so initially.

Thank

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Kunal.Mudliyar's picture

Yes you can.

Its not in the live update as yet..

Please install it form here

Backup Exec 2012 revision 1798 Service Pack 2

 

Technical Support

Symantec

pkh's picture

If you do not renew your maintenance contract, do take into consideration the time when you get a problem and you either cannot take a backup or do a restore.  This forum can only help so much.  You may need urgent help from Symantec and would not be able to get it without a maintenance contract.  It is not a comfortable position to be in.

Tux74's picture

merci pour vos reponse, MAJ effectué pas de soucis pour le moment,

 

Merci aussi a pkh pour les conseils, mais au vu de cette nouvelle version raté de symantec et tous les probleme que j'ai pu rencontre au lancement de ce produit dans notre entreprises. j'ai resolu la majeur partie des problemes, quand on avait droit a l'assistance de symantec je suis monté niveau 3 chez eux pour ne rien me trouver comme solution mis a part " faite des logs et envoyer nous cela" c'est un peu leger comme approche professionnel. plus que quelques mois et aurevoir symantec!!!

Backup exec 2012 SP2, OS 2003/2008