Control Compliance Suite

Dear Gurus,

we have got CCS  installed in our environment , but we are having issues applying the license.

The trial license by the vendor has expired but we culdn't download the license again. we have support contarct , but can't figure out where and how to download CCS license . I would like someone to please explain furtther on CCS license.

Hello Usemeka

For download your licensing you can know the account of symantec license portal and log in the site and download your license.

If you not know you need call the support for recreate your login or you can call your account manager for more informations.

For login in portal of license.

https://licensing.symantec.com/acctmgmt/home/LicensePortalHome.jsp?localeStr=pt_BR

Let me know if this information was useful for you

Thanks.

Hello Usemeka,

Have you been able to resolve your issue?

Once the license expires, the CCS Application service will not start and, subsequently, you will not be able to access the console to apply the license.

Fortunately, Symantec has made a license utility available to replace expired licenses. You may find Symantec.CSM.LicenseUtil.exe tool in C:\Program Files (x86)\Symantec\CCS\Reporting and Analytics\Directory Support Service\ (this is default path).  It is quite straight forward to use, but beware the power.

As for downloading the license files, that will be done on the Symantec licensing portal:  https://licensing.symantec.com

Good luck.

The Magician