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Convert from Endpoint Protection 12.1 to Symantec.Cloud

Created: 09 May 2013 • Updated: 10 May 2013 | 3 comments
This issue has been solved. See solution.

We have one client that previously installed Symantec Endpoint Protection 12.1 onto their server and numerous that we have installed and manage via Symantec.Cloud. We like that because we can check on the status of all of our clients' servers at one time.

Is there a way to convert the Symantec Endpoint Protection Small Business Edition so that we monitor it with the others on Symantec.Cloud?

Operating Systems:

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.Brian's picture

I believe you can convert SEP SBE 2012 to SEP SBE 2013 but you won't be able to convert SEP Enterprise to SEP SBE 2013. It is a downgrade and not supported.

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Mithun Sanghavi's picture

Hello,

Yes, it is possible to convert the Symantec Endpoint Protection Small Business Edition 12.1 to Symantec Endpoint Protection Small Business Edition 2013

Q. Will current Endpoint Protection Small Business Edition customers be entitled to the new solution?

A. Endpoint Protection Small Business Edition customers can upgrade to Symantec Endpoint Protection Small Business Edition 2013 for up to 30 percent discount off MSRP. Please speak to your reseller for details.

Q. What about customers who are receiving Endpoint Protection through Symantec Protection Suite Small Business Edition?

A. Symantec Protection Suite Small Business Edition will only continue to be bundled with Symantec Endpoint Protection Small Business Edition 12.1.x. There is no automatic entitlement to Symantec Endpoint Protection Small Business Edition 2013.

Check the FAQ's Section of Symantec Endpoint Protection.cloud

http://www.symanteccloud.com/en/gb/services/end_user_protection/endpoint_protection.aspx

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

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SOLUTION
Summit Support's picture

Thanks for the info. It usually isn't what you want to hear, but at least I know how to move forward now. We'll just wait for the original subscription to end, then change products.

Thanks, again.