Converting Helpdesk6 History to Access or other Archive
First of all I think the fact that you can no longer access the History of your Helpdesk6 Incidents via Servicedesk7 is ludicrous. Is Symantec trying to lose its customers all together? Over the years we have saved a tremendous amount of knowledge/History in Helpdesk6 and now that we migrated to Servicedesk7, we have to either lose all that History or keep a legacy Helpdesk 6 server up and running for the unforseeable future. I would like to be able to access our History but must decommission the server it is on. Has anyone successfully converted their Helpdesk6 database to another form like Access so that you can at least search for History?