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Copying new JDB file to incoming folder is not getting updated.

Created: 10 Jul 2010 | 10 comments

i am using Symantec Endpoint Protection version 11.0.2000.1567. I downloaded latest virus defintion file (*.JDB) and copied it to the Incoming folder. But I still see the old date and it does not update the status of newly copied JDB file.

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Rafeeq's picture

 the version what u r using is very old and had lot of issues, please upgrade to MU5 atleast
in the mean time u can follow this document and get the jdb file updated.

tomsci's picture


Thank you for your time.

In the link you sent, step 2 is . Do we need internet connection on this computer for the below link to work?? or is it pointing to some location in the same computer? The PC where I am trying to update JDB is not connected to internet

  1. Update the LiveUpdate catalog by opening the following link in Internet Explorer:

    After few seconds you will get a confirmation message "Responsecode="0".


The Incoming folder is empty.


tomsci's picture


The machine where I wanted to update virus definitions is in DMZ and hence not connected to SEP server. I think SEP client is installed in this machine. Is it possible to copy JDB file manually to SEP client for updating virus defintions?

I tried to follow instructions in this link ,

Step 4.Delete the numbered or TMP folders inside the paths:

  • %programfiles%\symantec\symantec endpoint protection manager\inetpub\content\{1CD85...
  • %programfiles%\symantec\symantec endpoint protection manager\inetpub\content\{C60DC...
  • %programfiles%\common files\Symantec Shared\SymcData\sesmvirdef32
  • %programfiles%\common files\Symantec Shared\SymcData\sesmvirdef64
  • %programfiles%\common files\Symantec Shared\VirusDefs

I could not find inetpub or symcdata folders in this machine. I think those folders are avaliable on in SEP server and not in client machine. Pls guide be if it is possible to manually update virus definitions of a SEP client by copying JDB file to some folder.


tomsci's picture

Hi Pete,

i checked the link which you gave. it says to copy *.JDB file to folder ":\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\inbox "

But my  problem now is there is no "inbox" folder in my machine. Instead I see something like this

C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection Manager\7.5 and there are folders inside that like APTemp , Badpatt, Quarantine,Log,I2_LDVP.VDB


AravindKM's picture

That document is about updating the client not manager.........

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

pete_4u2002's picture

first you need to follow the steps so that "inbox" folder is created

Via the Symantec Endpoint Protection Manager:

  1. Go to "Clients"
  2. Open the Group in which the Clients can be found that need to be updated manually
  3. Edit the LiveUpdate Settings Policy
  4. In the LiveUpdate Policy, open the Tab "Servers Settings"
  5. On the "Servers Setting" Tab, enable the option "Enable third party content management"

@ArvindKM Tom
yes, it is method for client update as Tom asked for client update , if it is not the case then Tom you can skip the above steps.

P_K_'s picture

Is the incoming folder empty or you have files in that?

MCT MCSE-2012 Symantec Technical Specialist (SCTS)

pete_4u2002's picture

after copying the jdb file, if defiunition not updatedon SEPM, pass on the scm-server-0.log

AravindKM's picture

I think the first step should be upgrade here.Because the version you are having tones of bugs.....

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind