Copying/Pasting Comments from Word/Outlook Format Issues
We have noticed that when technicians save/resolve ticket comments into the "Add Comment" or "Work Incident" data entry screen by copying and pasting the content from either Word or Outlook, the format under the History area will leave big gaps of space that the technician did not intend. Has anyone else experienced this?
This is an example below:
See this list of comptuers: