Endpoint Protection

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  • 1.  Corrupt database - now what?

    Posted Nov 20, 2014 04:06 PM

    Hi, we have SEPM installed on a virtual server a very sensitive PCI environment, and the database has become corrupt.  We know this already but we are afraid to reinstall the SEPM console because a lot of our logs will be gone.  Of course, most of you know that for PCI compliance, we need to keep 365 days worth of records and we simply cannot delete and restart.

    Is there a database recovery tool available to help us restore the database?

    Thanks,

    Dan



  • 2.  RE: Corrupt database - now what?

    Posted Nov 20, 2014 04:12 PM

    You can do a restore using your latest backup:

    Restoring the database



  • 3.  RE: Corrupt database - now what?

    Posted Nov 20, 2014 04:21 PM

    We had our IT department do that already (we are not dumb).  The problem is that the last database backup is also corrupt.



  • 4.  RE: Corrupt database - now what?

    Posted Nov 20, 2014 04:31 PM

    I didn't say or hint that you are dumb. I'm asking because you didn't mention you tried a backup.

    Do you have a valid backup? There is no publicly availabel tool I'm aware of.

    Better log a support case.



  • 5.  RE: Corrupt database - now what?

    Posted Nov 20, 2014 04:48 PM

    My apologies for coming through as being stand-offish.  I realize you're trying to help and I guess I was a little vague in my description of the problem.

    I used the database restore feature, but it cannot communicate with the current database to get to the database restore.

    Oh well, I guess we'll just have to suck it up and reinstall.

    Thanks for your help.

    Dan



  • 6.  RE: Corrupt database - now what?
    Best Answer

    Posted Nov 20, 2014 06:15 PM

    I've opened a Technical Support case.



  • 7.  RE: Corrupt database - now what?

    Posted Nov 20, 2014 07:13 PM

    Post the actual solution when you get it so it can benefit other admins.

    Thanks.