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Corrupt download of SEP SBE v12.1

Created: 24 Aug 2012 | 8 comments

I have today purchased and downloaded SEP SBE v12.1 which is a 6.2G zip file, and all I seem to get is a file that is corrupt.

I have tried a few times on both windows and mac and used winzip, 7zip, mac archiver and windows extractor to extract the files but it always fails in the same place ( the 7th out of 14 files).

Has anyone had this problem and solved it?

On a similar point. I can look into the zip archive and I notice that there are MP1 versions and RU1 versions. What is the difference between them?


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Ashish-Sharma's picture


You can download again for file connect no one face this issue.

difference between SEP 12.1RU1 and 12.1MP1

The Latest Version of SEP 12.1.1101.401 (RU1 MP1) has - 

  1. Over 800 product fixes 
  2. Third Party Removal 
  3. Remote Monitoring and Management (RMM) Support 
  4. Release of the Symantec Endpoint Protection Management Plug-in 1.5 for Kaseya 
  5. System Change Detection Exceptions 
  6. Changes to Tamper Protection alerts and logging 
  7. Trialware package size reduction 
  8. Support for SQL Server 2012 
  9. STAR updates 
  10. Security updates 


Check this thread

Thanks In Advance

Ashish Sharma

ianm2k4's picture

Hi Ashish

As I have just purchased it I havent got a Serial Number for the product so cannot login to the FileConnect website. I havent received an email with any licensing or serial numbers in it. Does this come with the license agreement that is emailed to me in 3-5 business days. If so then it looks like I have to wait or if not then how do I get a Serial Number?



Ashish-Sharma's picture


You may be contect Licencing team .

Customer Care

Customer Care is available for non-technical licensing and serialization partner questions related to Symantec's products.

  • Buying Program SAN# information and consolidation assistance
  • Temporary and permanent license keys
  • Install license keys and files
  • License portal assistance
  • Escalations for existing customers & partners
  • Changes with technical support contacts
  • Assist with Upgrades for customers on support
Phone number: 1-800-721-3934

Thanks In Advance

Ashish Sharma

pete_4u2002's picture

6.5 Gb !! it's odd.

get the serial number to download the executable from fileconnect.

ianm2k4's picture

Hi Pete

Yes its a big DVD.

I would get the serial number if the licensing department would send me one. Unfortunately they dont seem to be responding in any quick fashion. Why the system cannot automatically send one out when you purchase something is an odd way of working, sending one by email at the point of purchase would be more user friendly, after all if you buy the hard product you get it there and then.

Looks like I will have to wait till something comes up.

The Symantec website is a terribly designed one for user friendly usage. I cannot find support issues that I have raised because it always wants me to register and then goes back to the start.

Not a happy Symantec customer...



Ashish-Sharma's picture

Hi Lan,

I know your pain but you just wait 3-5 business Day.

Note:Saturday and Sunday are not include for Business day

Thanks In Advance

Ashish Sharma

Mithun Sanghavi's picture


I agree with pete. Download of 6.5 GB is odd.

Check this Article:

Understanding the Downloads of Symantec Endpoint Protection (SEP) 12.1 available on Symantec FileConnect website.

Make sure you download just the Part1_Installation_EN.exe of  the DVD.

Hope that helps!!

Mithun Sanghavi
Associate Security Architect


Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

ianm2k4's picture


Yes its 6.5G. Its a zip of a DVD. You cannot choose which item on the DVD to download so you are stuck with downloading all of it. When using mac archiver to decompress it, it fails and doesnt leave you with any part that it is has successfully decompressed, so you get nothing.

On windows you can at least get the items in the zip that have successfully decompressed before it fails.

In any case. I have a serial number now and I can get it from FileConnect which allows you to download single parts of it. As I have a mac I only need to mac components which are now installed.

Thanks for all your replies